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Business Profile

Lawn and Garden

RTS Property Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** worked for me on and off for a year completing such jobs as remodeling my kitchen, the bathroom, painting, and replacing the roof. Initially **** seemed motivated, responsive, transparent, and trustworthy. Due to me being out of state, I took comfort knowing that **** was proactive about managing certain tasks since I had recently lost my property manager.

    I paid **** the deposit of $7500 for the roof in September 2023, and the work was supposed to have started then. When I reached out about the status of the roof, I was given excuses such as severe weather and sickness. **** also stated that he had discovered one of his “employees” was doing meth and the roof job was postponed until the spring. Things took a turn when **** sent me a very strange text on May 25th, 2024, asking me to prepay the balance of the roof that was $5000. He said his parents had a sick dog that needed surgery, and he did not have anyone else to ask.

    One of ****** jobs was to paint the inside of the entire house. I was unaware that **** was subcontracting other “employees” to do the work. It was discovered that different shades of paint were used in addition to flat and semigloss paint used together on the same wall. The “employees” that were performing the work smelled of weed and alcohol. There was random paint in areas that were not supposed to have it, in addition to paint on the wood trim and shelving because no tape was used. There were cracks in the walls that were supposed to have been repaired and none of the ceilings were painted. The laundry chute was even covered up during the bathroom remodel.

    **** was tasked with installing a smart lock on the door to enable me access to the property. I sent a gateway to **** and made it a priority to install the lock. **** deliberately stalled, lied, and never installed the gateway. I sent **** an email on July 25, 2024, asking how he intended to make things right as he owes me $2100, but I have not heard or received a response.

    Customer Answer

    Date: 10/11/2024

    Hello,
    Please find attached the receipts for the work in question.
    In my last email to ****, I explained how much I’ve paid him and how much he
    still owes me.
    The fee for painting the house was $1800, repairing the
    drywall was $800, and sealing the basement floor was $268.75 that I never paid
    him for. 1800 + 800 - 250 = 2350. A very rough estimate. **** owes me more, but I’m
    just trying to recoup the obvious issues. I'm not able to upload the last email that I sent to ****.

    The entire house had to be repainted, and the drywall
    repaired properly. The bathroom remodel was $3843, and the plumbing installed
    in both the bathroom and kitchen sinks was illegal and had to be replaced. In
    addition, the vanity installed was crooked, the laundry chute covered up, and
    the entire bathroom had to be repainted.

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid RTS Property Service $14,000 I filed a claim with ********** I believe the claim number is ******-go the claims adjuster's name was ***** ****** and his boss's name is ****** * * * * * they laid shingles on a flat carport roof that run from the side of the house all the way to the back they used old parts that were already on my roof instead of new material they used roofing nails and a lot of the areas instead of cap nails I don't even know if they used weather guard under the shingle the flashing is not level and not put up right they were pounding Nails on my garage so hard that the lights fell and shattered everywhere in my gurage they damaged my flowers throwing shingles off the roof and nails I got flat tires and two of my cars and my lawn mower the man that was up there doing the roof most of the time was drinking when I approached **** ******** about how I feel it looks and the job that he's doing isn't right he wouldn't listen to me he gave me a hard time he wouldn't come out and fix the leak in the garage he says if I give him $200 he might fix it that there's nothing wrong with it he didn't even finish the job he handed me two parts that goes on front of the carport and told me to put it up I hope to get my money refunded so I can hire another roofer to do the job right and fix their mess and fix the garage all the black mold the drop ceiling that's collapsed which happened a week after they were finished I'm still picking Nails up in my yard they didn't secure flashing around the chimney or tar around the house they took the ******* satellite down and they're not supposed to touch it there supposed to call ******* to come out and have them take the satellite
    down and then when there done they will putvit back up I had to payt ****** **  $100 to put it back up he wasn't going to pay for it out of his pocket he had no right touching the satellite ******* told him that I have pictures but I can't download them it's not allowing me to

    Business Response

    Date: 02/02/2024

    [BBB Transcription via Phone]

    The matter has been resolved. 

RTS Property Services is NOT a BBB Accredited Business.

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