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Business Profile

Pressure Washing

Josh the Window Cleaner LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Heres the revised email with the Complaint Regarding Incomplete and ********************** from **** Window Cleaning Dear Better Business Bureau of Akron,I am writing to formally file a complaint against **** Window Cleaning for the unsatisfactory and incomplete services rendered at my residence in July 2024. I hired **** Window Cleaning based on a strong recommendation from a friend and their frequent presence in my neighborhood. Given their reputation, I expected high-quality service that would enhance the appearance of my home.The services I requested included power washing my roof and cleaning the stucco on my house. Unfortunately, the service provided fell far short of expectations:1. **Incomplete Service**: An entire section of my roof was left unwashed.2. **Inconsistent Quality**: Approximately 30% or more of my stucco was cleaned unevenly, resulting in a patchy appearance that looks worse than before. Previously, the stucco was weathered but consistent in color; now, it appears uneven and poorly maintained.Considering the significant cost of the service, I am deeply disappointed with the outcome. I have made multiple attempts to contact **** Window Cleaning to address these issues, including several phone calls and emails, but I have received no response.Given the lack of response and resolution, I am requesting either that they rectify the situation by completing the work to a satisfactory standard or provide a full refund for the service. I am going to have to now paint my house to make it look one color if they cant fix the appearance. Your assistance in resolving this matter would be greatly appreciated.

    Business Response

    Date: 09/11/2024

    ************,

    We would like to come back out and complete this work order to your satisfaction. 

    Customer Answer

    Date: 09/11/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Josh the Window Cleaner LLC is BBB Accredited.

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