Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date 1/15/2024
  Product sold as Anthurium "Delta Force"
  The business claims the product sold to me matches it's description but will not provide any evidence for its authentication. I have inquired about its origin and was ignored. The product is required to be genetically identical to the original Anthurium "Delta Force" to be sold as one otherwise is it referred to as Anthurium clarinervium x pedatoradiatum which holds less value than an Anthurium "Delta Force"
  
  I have attempted to return the purchase in person twice and I have inquired via email. I was offered a return deal of $300 roughly 50% of the original purchase price but that offer was retracted once I arrived in person.
  
  The store is run by 3 people who don't communicate effectively and blame eachother for lack of response and they use the fact that one of them is missing to defer making decisions.
  
  I have already been accused of lying by a store employee. The store took back possession of the product for 5 days while I waited for a resolution. After ignoring my calls on the matter I decided to retrieve and maintain possession of the product until I am compensated. Upon my arrival the store, owner refused to discuss the matter at all stating that I have to contact her employee who she claimed she couldn't get ahold of that day.

  Business Response

  Date: 07/09/2024

  Response to Complaint: ID********
  TO: ********* *****
  Marketplace Resource Consultant
  ************************* 
  FROM: Bulbs Deep | **********************
  

  In response to complaint ID******** filed on 06/23/3024, we would like to share the
  following information regarding the complaint and the attempts to resolve said
  complaint with our client. The purchase and/or product that is in question was
  purchased from our shop on 01/12/2024 not 01/15/2024 as the client indicates (see
  screen shots below). This client first visited our retail shop on 01/03/2024 at 2:38pm
  and made a purchase in the amount of $64.05. The second visit to our retail shop on
  01/12/2024 was to purchase the Anthurium Delta Force that was recently posted on our
  social media. The plant was a very young specimen of this rather uncommon type of
  Anthurium. When plants are young/juvenile they do not yet look like the mature
  version. This was explained to our client as well as the needed continued care and
  conditions in order for this type of plant to thrive. Client purchased Anthurium Delta
  Force on 01/12/2024 at 11:38am for $585. Client left happy as they had been on the
  hunt for this plant for some time.
  

  Client returned to our retail shop on 01/17/2024 at 1:53pm and made an additional
  purchase in the amount of $68.32. During the client’s visit to the shop, the client
  reported that the Delta Force was doing well and client expressed satisfaction to acquire
  one of their “wish list” plants.
  

  Client returned to our retail shop on 05/25/2024. During this visit, the client brought in
  the Anthurium Delta Force they purchased on 01/12/2024. It was very obvious from
  the overall appearance and condition the Delta Force was struggling. During this visit
  we repotted the plant, gave advice on continued care and talked through some of the
  concerns. It was explained to the client that the plant was still very young and that
  some of the concerns he expressed is simply going to take some time to develop as the
  plant matures. On 05/25/2024 at 3:54pm the client made another purchase in the
  amount of $53.37.
  

  We followed up with the client on 06/10/2024 at 12:47pm to check in on how things
  were doing and provided examples and communication of some of the items that were
  discussed during their last visit. Client replied (same day) on 06/10/2024 at 7:52pm
  with further communication, included a video related to the Anthurium Delta Force and
  also included a short list of additional plants he was searching for.
  

  On 06/16/2024 at 9:44am client send communication that he can no longer keep the
  plant. Client stated it was taking a toll on them mentally and that they had completely
  fallen out of love with the Anthurium Delta Force. During this communication the client
  now claims that the plant is not an Anthurium Delta Force, rather some sort of
  
  Anthurium cross and asked what options are available. It was assumed he was looking
  for some sort of refund almost 5 months after purchase.
  

  On 06/16/2024 (same day) at 12:49pm we replied to client’s communication. We
  indicated in our communication that we operate under a no refund policy which is
  clearly communicated. In an effort to come to some sort of resolution, we offered the
  client a partial refund for the plant. In our communication we also verified and stood
  behind that the plant that the client purchased was indeed an Anthurium Delta Force.
  Client replied with a rather aggressive email indicating that resolution was not
  acceptable.
  

  Client returned to the retail shop on 06/17/2024 right when the shop opened at
  12:00pm with plant and was aggressive with shop personnel.   The situation was de-
  escalated quickly.  The client was reminded of the option that was sent on 06/16/2024. 
  Client refused option and demanded full refund (5 months after purchase).  We
  continued to explain that we felt that our offer was more than fair given the fact that
  the plant would need to be completely rehabbed before attempting to resell.  The client
  handed the Anthurium Delta Force to the shop owner indicating that his mental health
  couldn’t handle having it in his home.   Shop owner agreed to hold on to plant and
  encouraged client to think it over.  
  

  Client returned on 06/21/2024 at 4:14pm and asked for his plant back.  Plant was
  returned to client.  There was no communication from client about accepting our option
  for resolution.   We assumed client decided to keep plant and keep in his collection.  
  In conclusion, we operate under a no refund policy which is clearly communicated.   We
  feel we tried to reach a reasonable resolution with our client and the client was not
  accepting of our offer.  We take great pride in the care and condition of our plants and
  products we offer as well as the service and guidance we provide.  We cannot be held
  responsible for the improper care a plant or product receives after leaving our shop. 
  

  We attempted several times to make resolution with client.  See detailed documentation
  below.

  Customer Answer

  Date: 08/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I took the plant back in to bulbs deep 8/9/24. They took it back and paid me $350 for it. Thank you so much for your help along the way.
  
  
  
  Regards,
  
  
  
  ******* **********