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Business Profile

Window Installation

Benchmark Window Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been trying to get a window replaced for our house as part of our warranty service for for close to a year. The repairs were supposed to take place March 2023. We had the technician come out in April to take measurements. We did. Or receive any contact back until October of 2023. When we were contacted they said the person that took the measurements was no longer with the company and they could not find his measurements. A new tech came back late October and then said when here that they did not have the right window in their truck. The replacement was rescheduled again for December. Again the company had not gotten the correct window. I contacted them back for an update on the resolution. The representative I spoke with said they were in a meeting and would call me right back. I never heard back and I contacted them again early January 2024. They said the window would be delivered to them on Jan 8th and we could set an appointment for two weeks later. That appt was set for today 1-18-24 and was told all was good to go. I received a phone call this morning from the technician that the window still was not in and he did not have it with him. The representative I have been dealing with said they were on the phone with ******* who supplies the windows to them and hopefully would have a resolution.

Benchmark Window Inc is NOT a BBB Accredited Business.

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