We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Call Center

Brand Protect Plus, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Call Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date ordered: 12/17/23 Order #************ Item: Kneading Blade ************* Did not fit into machine. Called at least 5 times and could not get a human. Left messages indicating the situation that it does not fit; I have the original packaging. How do I return it? I've not received even ONE return call. I left all this information on their voice mails. My final call, asked them to at least have the courtesy to return my call to let me know they are unwilling to take the item back. I realize this is a minor amount; but as a senior citizen on a "fixed income"; it does matter to me. Thank You.

    Business Response

    Date: 01/17/2024

    Good morning,

    We do not have a record of the consumer trying to contact us via phone or email however we have issued a full refund to the consumer today.  The consumer was also notified of the refund via email.

    Thanks

    Brand Protect Plus

     

    Spectrum Brands Parts
    ORDER #******
    Your order has been refunded
    Total amount refunded: $16.70 USD. It may take up to 10 days for this refund to appear in your account.
    Order summary
    ************* (Kneading Blade) × 1
    United States
    Refunded $9.75
    Subtotal $9.75
    Shipping $6.95
    Taxes $0.00
    Total $16.70 USD
    If you have any questions, reply to this email or contact us at ***************************************

     

Brand Protect Plus, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.