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Business Profile

Basement Waterproofing

Humble Brothers Construction, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 6, 2020 ****** Construction added drainage with perforated pipe & gravel to back yard to keep from holding water. Raised grade with 9 yards of dirt. Also put 2 wall braces on outside of patio & resurfaced the wall with theroseal.
    Cost was $4,790 with a "15 year warranty". This work was to stop my patio wall from moving from water build up. I noticed that the lower patio wall seems to be pushing against farthest brace. The concrete appears to be pushing out around 1 - 2 inches and cracking up in spots. I called, texted, and emailed ****** over 30 to 60 days ago to see if he would come back to at least talk about a resolution.. I even offered to pay him for his gas. I have not rcvd any feedback, or reply. It feels like I'm being ignored. PLEASE HELP ! Also I do still have the signed contract with amended 15 year warranty.

    Business Response

    Date: 11/05/2024

    BBB staff talked with the business owner who indicated he would contact the consumer. 

    Customer Answer

    Date: 11/06/2024

    Greetings BBB,

    Complaint #********

    My concern is with my Business Response... If I accept his "I will contact the consumer.

    That will close out the case... What if he does not call me ? He didn't respond for months until I contacted BBB.

    Please call me @ ************. Thank You **.

     

    Business Response

    Date: 11/26/2024

    Business called BBB stating that they did go out last week and address the consumers issues. They will be following up with him the Spring as well.

    Customer Answer

    Date: 11/26/2024

    ****** Brothers did inspect wall & stated they would patch up cracks in spring time... I asked about adding 1 more steel brace since it's obvious the wall has & is moving. Mr. ****** told me it would cost me $500.00... I asked if he would split the cost with me ? He said "Maybe" he would consider talking about the brace after patching concrete cracks. I believe patching cracks in patio wall is a band aid.

     

     

Humble Brothers Construction, LLC is BBB Accredited.

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