Complaints
This profile includes complaints for Wright-Patt Credit Union, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 61 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or around 2/26/2025 Wright Patt credit Union allowed a transaction of $57.72 to be deducted from my checking account. My checking account only had $0.02 causing my account to got negative $57.70. I do not have any overdraft protection on my account and this transaction should not have went through.
Business Response
Date: 03/06/2025
Dear Mr. *****,
Thank you for reaching out to Wright-Patt Credit Union ("WPCU") with your concern. We understand your recent interaction with us resulted in a frustrating experience and we are happy to address those concerns with you. We have attempted to reach you to discuss this matter further, but at this time, you have declined. We respect this decision, and we are always open to discussing this experience further with you. Please feel free to contact me at your earliest convenience at the contact information below.
Thank you again for bringing this to our attention, and we look forward to connecting with you.Best Regards,
**** **Member Experience Analyst
************ ext. ****
*******************Initial Complaint
Date:02/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Thank you very much for your timely response. The mortgage help center had contacted me the same day you reached out and communicated with them. The problem immediately was resolved!
Thank you again for your help!
Initial Complaint
Date:02/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****** I’m expecting my account to be ok because the check was supposed to have cleared by that point and instead of doing what they were supposed to a new check was issued and my credit is ruined it is only right that my account on my credit is fixed due to them illegally holding onto this 30 k dollar check why was it not cashed when it should have been and why did Allied solutions have to void it because she had proof they had it for weeks. Now I’m going without a car and they won’t approve me for a new loan even though this wasn’t my fault I need help. This was not a repossession and my payment wouldn’t have been missed if I wasn’t lied toBusiness Response
Date: 02/24/2025
Dear
Ms. ******,
Thank you for reaching out to
Wright-Patt Credit Union (“WPCU”) with your concern. In your complaint, you
describe your recent experience regarding your totaled vehicle and credit
reporting with the associated loan. We have attempted to reach you to discuss
this matter further, but have not been able to connect with you.
I have been in contact our
Collections Team, along with our Credit Reporting Team, to update your credit
report to reflect activity consistent with your loan balance and payments, as
opposed to the voluntary pickup of the vehicle, which was required through use
of our collateral protection insurance.
As of today, we are showing that
your loan is current and will report as such on your credit report; however, late
marks will still be reported. Verbiage and reporting related to
repossession have been removed and may take up to 45 days to reflect on the
consumer side.
Should you have any questions or
further concerns, please feel free to contact me and I would be happy to
assist.
Thank you,
**** **
Member Experience Analyst
Wright-Patt Credit Union
************ **** ****Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Unauthorized Hard Inquiries on My Credit Report
Dear Better Business Bureau,
I am writing to formally file a complaint against the following companies for unauthorized hard inquiries on my credit reports from TransUnion, Equifax, and Experian. These inquiries were not authorized by me and are negatively impacting my credit score. The inquiries in question are:
WR PATT CR U – Inquiry on January 18, 2025
I request that these unauthorized inquiries be removed from my credit report immediately. Under the Fair Credit Reporting Act (FCRA), I have the right to dispute inaccurate or unauthorized information on my credit reports. Since I did not authorize these companies to perform hard inquiries, they should not appear on my reports.
Please investigate this matter and take the necessary steps to ensure the removal of these inquiries. I appreciate your prompt attention to this issue and look forward to your response. If you need any additional information, feel free to contact me at the phone number or email listed above.
Sincerely,
?****** Gwynn
?DOB: February 27, 1984
?SSN: XXX-XX-****Business Response
Date: 02/13/2025
******,
Thank you for
reaching out to Wright-Patt Credit Union (“WPCU”) with your concern and taking the time to speak with me today, to
help investigate this further.
WPCU is making contact with the dealership who initiated this loan application, and are working to
get more information as to why there are hard pulls on your credit, that
stemmed from an application with them.
Once we have more
information, we will be sure to stay in contact with you regarding any updates
we receive.
You are welcome to
contact me directly, should you have any concerns in the meantime.
**** ******
Member
Experience Analyst
Wright-Patt
Credit Union
************ *****Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:
Sincerely,
***** ********Business Response
Date: 02/13/2025
*****,
Thank you for reaching out to
Wright-Patt Credit Union (“WPCU”) with your concern, and taking the time to
speak with me to help investigate this further.
During our conversation, we
discussed the fact that we are unable to refund any of the payments to you, and
addressed the increased amount for the minimum payment as a result of
collateral protection insurance being added to the loan balance. At this time,
WPCU is looking into options for you to redeem your vehicle, as you continue
towards obtaining personal insurance on the vehicle.
We will continue to assess this
situation as it progresses.
You are welcome to contact me
throughout the process, if you have any questions or concerns.
**** ******
Member
Experience Analyst
Wright-Patt
Credit Union
************ *****Initial Complaint
Date:01/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi!The issue has been resolved.Thanks!nds the same way basically with them stating that they can't do anything at this point in time.
At this point in time I understand we may just have to wait on the title to come through to them even though at this point in time we've been fighting this out for three months.
While this is getting resolved wright Patt should at least put this car loan in an interest free forbearance and pay back already paid interest as this car can't even be driven at this time.
Their customer service agents haven't been helpful. Branch managers and titling managers haven't been helpful. I've never had the amount of issues as I've had with Wright Patt.Business Response
Date: 01/16/2025
Dear Mr. ****,
Thank you for reaching out to Wright-Patt Credit Union with your concern. We have taken the time to review your ongoing concern with your title and as of today we have been in contact with you regarding the delay of title from the seller and state of Arizona. We were able to confirm with the title office that they have mailed out the title for processing and we are simply awaiting its arrival for completion.
We also contacted the State of Ohio BMV in order to obtain information that you may use in order to attempt to obtain another temporary tag. As of now, we have worked with you on a plan moving forward to request additional temporary tags while awaiting the title. We remain dedicated to working closely with you and any other necessary parties, in order to work through this matter to completion. We thank you for your patience through this process and please reach out to me if you have any additional questions.
Best Regards,
**** **
Wright-Patt Credit Union
Member Experience AnalystInitial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Wright-Patt was prompt, professional, and apologetic. We have now received the title and appreciate the follow-through.
Sincerely,
**** *******worst. How does a supposedly reputable credit union allow this to happen?Business Response
Date: 01/10/2025
Hello ****,
Thank you for taking the time to connect with me yesterday. Once again, I apologize for the delays in getting your title, but I am happy that we have since rectified the issue and expedited that process in order to get the it delivered promptly. I am also glad that we were able to provide some clarification in the communications that you previously had, so that we are all on the same page. Miscommunications can cause undue stress, and our hope as a credit union is to reduce stress, not increase it. As I said yesterday, I will be in contact with you if any further action would be recommended or needed. If you have any further issues with the title, or would like assistance in other matters, please don't hesitate to reach out to me and the number I've provided!
Thank you for working with us toward resolution, and thank you for being a member.
Sincerely,
*** ********
************** *** ****
*******************
Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Business Response
Date: 01/03/2025
Hello Ms. ****,
Thank you for reaching out to Wright-Patt Credit Union with your concern and for taking the time to speak with me today. Your recent complaint regarding your recent check deposit and the series of interactions with WPCU following that has helped the credit union identify multiple service concerns that we have addressed with leadership accordingly. As of today, your account has had the restrictions removed and you are able to continue services as normal. If you have additional questions or concerns, please feel free to contact us. We are happy to help. Thank you for continuing to be a valued member of WPCU.
Best Regards,
**** ********
Member Experience Analyst
Wright-Patt Credit Union
************ **** ****
*******************Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Here’s insurance paperwork, showes The insurance on my extra dwelling, and then the insurance on my personal property, which is far more than enough to cover the cost of the Sea-Doo. an come get the damn machine I am not paying them another dime unless this is resolved. My next step is to contact an attorney. Place the payments in escrow and go from there.Business Response
Date: 12/18/2024
Hello *****,
Thank you for taking the time to speak with me today. I am glad we had the opportunity to discuss your issue and our potential solutions. We do not want to cause undue burden, so I am glad to hear that we are able to work to find the best solution for you. We will continue to work with you for resolution in this matter until we have addressed all of your concerns surrounding the CPI service being added to your loan, the service you were provided when you called and the insurance process. I will plan to reach out to you once we have received the required documents and I have been able to have my team review them! You have my direct contact to reach out to me if you have other follow up questions or concerns.
Thank you for your time we will talk with you soon
Business Response
Date: 12/24/2024
Thank you for providing this information Mr. ******.
This was helpful for us to understand where the gap is. We will continue to work with you to resolve this issue until completion. I sent the information for your seadoo to your email so that it could be provided to the insurance company. Please call me or email me when we have this information added and can process the necessary documentation to remove the CPI.
Thank you again for taking the time to discuss this matter with me, and I look forward to helping you through this process. You can reach me at ************** **** **** or *******************
Sincerely,
*** ********
Initial Complaint
Date:12/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After several weeks of assurances of calls back and financial assistance via a HELOC or a home morgage refinance I received absolutley no help from WPCC including never one call back or email outreach or reply and aside from an initial HELOC rejection letter sent to me weeks after making my application and with those same communication and creative solutions promises. I called them back after the HELOC rejection letter and because some financial things were improved after having my credit checked and after discussion with the phone representative it was agreed that we would alternatively try for a home mortgage refinance. Weeks have passed and I have made a few calls to them in the time since inquiring about the home refinance and always got very hearfelt apologies for no one having had gotten back to me. The conversation was repeated and the same next step--mortgage refinance--was to be submitted with an asuurance that I would hear back right away with some information. The next person I spoke to when I called a week later, also apologetic, also assured me of a call back that also never happened. So I called again, today in fact, only to get the same tired apologies for their failures to communicate and discovered, but not wholly surprised to find out, that the mortgage refiance request was never input into the system. So, at least three people on the WPCU who had my data right in front of them and who assured me that they were submitting my refinance request decided not to, for whatever reason. So, of course they wouldn't call back, right? Because that would mean they'd done their job corectly in the first place.
WPCU has proven to me with exceptional specificity that they are institutionally either careless or inept and I feel like now I'm going to send them a bill for the time they wasted. I'm so sick of behavior exactly like this from companies and institutions who feel that an apology--made more than half a dozen times y as many people--is equitable.Business Response
Date: 12/12/2024
Good afternoon Mr. *******,
Thank you for taking the time to speak with me over the past few days. I am sorry that we have not met your service standard throughout this experience, but I'm glad to have had the opportunity to speak with you and discuss options. Your experience should never have happened, and regardless of your service need, question or concern, our partners should have fulfilled their promises and contacted you accordingly. At this time, we are continuing a conversation about how we can make things right for you. I have sent you my direct contact information, so please do not hesitate to connect and communicate with me. I am happy to help.
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