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Business Profile

Durable Medical Equipment

Halsom Home Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

This profile includes complaints for Halsom Home Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Halsom Home Care has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive told the company that i have allergies to Latex and **** with the company said that he would see what he could do about the head gear for my resmed cpap machine. so since august 19 ,2024 Ive had latex head gear even after i told them i have allergies to rubber/Latex . this is causing itching of the scalp and my nose swells closed at times.

      Business Response

      Date: 12/23/2024

      We will reach out to the client and schedule an appointment for her to try a form mask, most CPAP masks are made with a silicone/rubber pillow or cushion. Had we been aware at the time of setup we would have never recommended a mask with either of those on it. We will contact the client and get her into one of the two mask we have that do not have silicone or Rubber. 

      Business Response

      Date: 12/23/2024

      After speaking with RT that set up client, she is long time user of CPAP and had used same CPAP mask since 2022 and wanted to keep the same mask. The complaint of the headgear that's made out of a fabric not a rubber or latex. The RT has called and left a message on the number provider by BBB and reached out via email letting the client know we can try to get her into a different mask, but the mask the client is currently using has a fabric headgear and the only part of the mask that could be silicone/rubber is the cushions/pillow of the mask. We are more than happy to fit the client into a foam mask, which we would have recommended during her August setup had we been informed of the allergy at that time we inform all of our clients of the mask pillows/cushions being made of a silicone/rubber material due to this situation. If client contact the BBB please have her reach out to us so that we can discuss getting her a new mask.  

    • Initial Complaint

      Date:10/03/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      have requested cpap tubing and head gear non rubber products and have not received them to the present day res med supplies requested three times and have not received

      Business Response

      Date: 10/21/2022

      We've reached out several times in regards to supplies the last time we reached out in September the phone number we had was disconnected. We did get an updated phone number from the BBB office today. I reached out to this client today and left a message for the client explaining her insurance only covers supplies every 6 months but if she would like to purchase them out of pocket they are able to do so. We will wait to hear back from the client.

    Halsom Home Care is NOT a BBB Accredited Business.

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