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Business Profile

Podiatrist

Community Foot Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

This profile includes complaints for Community Foot Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Foot Specialists has 8 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ******ating what she had told me initially.

      Eventually she said that someone in billing (*****) would be better able to answer my questions; ***** never returned my call.

      At my next appointment, I again asked about insurance. *******, the office manager told me that because I had already chosen the "self pay" option, billing insurance was not possible. When I told her I had never made that decision, she called billing, and then asked me to sign several documents, one of which was partially handwritten. I called my insurance company, and after speaking with them, refused to sign the documents, as I had already signed an acknowledgement of the practices financial policies at my previous visit. ******* told me these were "CYA" documents; I reiterated my refusal to sign them. She then called billing and asked me to speak with *****. She was rude, unsympathetic and offered no additional information or solutions; I ended the call, then left the practice without the product and without the deposit.

      Business Response

      Date: 02/20/2024

      I spoke with *** ****** on 01/19/2024 and we came to an agreement that this was all a misunderstanding/miscommunication.  Patient did schedule an appointment to pick up his orthotic later in the same week.  

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