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Business Profile

Window Installation

Pella Windows & Doors of Cleveland, Akron, Canton, and Youngstown

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pella Windows & Doors of Cleveland, Akron, Canton, and Youngstown's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pella Windows & Doors of Cleveland, Akron, Canton, and Youngstown has 5 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Its been 2 yrs now still waiting to be completed. Mismeasuring excuse after excuse with much damage to my home. Ruened driveway, silica throughout my home, fork lift damage, wooden floors . Yard ruined much more . The new windows that were installed leak every storm . I am fed upoh the team will be calling u. Yr team sucks !!!!! .

      Business Response

      Date: 10/20/2022

      Yes, there have been many issues with this job and we are working towards resolutions for all of them.  We are scheduled to be at the home with our field supervisors on next Wednesday to address water leaks.   We will be finishing the remaining items that need installed the week of 11/7.  We are very sorry all of this occurred and look forward to completion the next few weeks.   

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my third complaint about Pella and the issue continues.I was scheduled to have the sliding door panel replaced on 8/29/22, they called right after my last complaint was filed. The day of Daniel gets a call that they can't find the panel the left a message he was out of town. I called later that day to try to talk to **** who called never came to phone a girl said its been rescheduled. I said no it hasn't no-one set up anything. I left a message with her I needed information, I called again today left a message and I am not waiting any longer. Honestly my message probably comes across angry which I am.
      I use to recommend this company but no more. They could care less and I'm sorry I have dealt with them. Either fix the door to my satisfaction or compensate me for the price of the door and my time and aggravation.

      Business Response

      Date: 09/06/2022

      We originally scheduled the service with *** ****** for 8/29.  That date was chosen based off the information we were provided from the manufacture for the replacement parts.   Once we received word that this receipt date of the material was moved out, we contacted *** ****** to let him know.  We originally rescheduled for 10/19, but have received word that we will receive product sooner.  So for now our newly schedule date is 9/22.  This has been communicated with *** *******  We apologize for the delay and the issues they have caused but as a distributor our hands are tied and we can not install parts that we do not have.  

    Pella Windows & Doors of Cleveland, Akron, Canton, and Youngstown is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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