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Business Profile

Pizza

The Tomato Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pizza from the tomato company located at 656 bro away ave in Bedford, ohio. When I put in my order originally I asked for no mushrooms . When I arrived to pick up my pizza mushrooms were on the pizza. I told them I asked for no mushrooms however I took the pizza trying not to have conflict. When I arrived home I bit into the pizza it was sauce less with a bad odor. I called up and the employee asked me to bring it back up to the tomato company. I took the pizza back up to the company, when I arrived I asked for my money back or a remake. The employee snatched the pizza out of my hands, proceeded to yell F$ck my pizza and he is not giving my money back or remaking it , even though my order was wrong. The employee then proceeded to say he would F$Ck me up and at that point I had enough and called the police . The police came out to resolve the issue I was never given an apology or my money back. I have never had such bad customer service in my life and they made my order wrong and I would still like my money back. Thank you . I will submit police report to the owner . I would like to speak with the owner

The Tomato Company is NOT a BBB Accredited Business.

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