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Business Profile

Audio Visual Equipment

5 Core

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Retailer shipped product, cable cords on 2 different times to my home address in error. I emailed retailer to advise I received these items by mistake. I also asked why were items shipped to me when I never requested. No follow up received regarding my inquiry so as a courtesy, I shipped back their items via **** as courtesy (no shipping label provided by retailer) including my name & address for reference. Retailer responded to confirm items received & thanked me for honest gesture but dismissed my request for refund.

    Business Response

    Date: 04/16/2025

    Hello Team BBB!

    We have thoroughly investigated the case and found that the party here ****** ****** - did not place an order directly with us. We had received this order on a third-party dropshipping platform Doba from the buyer **** ******* (as shown in the attached screenshots). The buyer here and his details are approved by **** and any transaction on the portal is verified by **** for obvious reasons. Once we received the order like usual orders placed by this dropshipper - we had fulfilled it the same business day and dispatched the item. This can be verified by matching the order IDs in attached screenshots.

    When ****** reached out, we had started investigating and to our amazement some more people claimed to have received the items - which in actual they had never ordered. All these orders were placed by the same buyer/dropshipper - **** *******.

    Since the items were not direcly bought through us - refunding the order would only send money back to **** ******* and not ******. Also, the claimed amount $14.** is more than what we were originally paid (screenshot attached). Another thing to add is the power cord quantity was 1 and not 2. We are not disclosed the dropshippers direct contact details by Doba hence we couldn't call or email the dropshipper directly. However, we had reached out to the dropshipper multiple times through Doba messaging portal (screenshot attached) with clear warning, however we did not receive a response from him. We have also updated this case to Doba, after which we had stopped getting orders from him. 

    As for ******, we are certainly concerned and understand his situation. He has been a victim and so are we. However, since he has cooperated with us and he claims to have our items returned( please provide us the return tracking number and details), we are willing to send him money as a gesture of goodwill. We never had any transactions with him directly. It was through a network which is now non-existing. For reasons - we do not owe him anything, but we are ready to bear the cost only and only for goodwill sake. 

    Thank you

    Team 5 Core

    Customer Answer

    Date: 04/17/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ****** ******

    Customer Answer

    Date: 05/21/2025

    I have yet to receive any refund payment from business. I'd like to know what is the expectancy time I should allow to receive 

5 Core is NOT a BBB Accredited Business.

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