Complaints

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• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Laughlin construction recently did a ton of construction work on my neighbor's property at *** ******** **. in ********* **., without so much as pulling a single permit. They also relocated a fence/post gate across the pre-existing property line (designated by two separate fence lines...mine (which they aligned their new fence post/gate with)...and the neighbor's fence line (still existing in their yard {of which I have pictures to prove}).
  Laughlin did not only pull the proper permits for any of the work (I have already contacted the City of ********), they failed to check the property boundaries. Had they even paid attention, they would have seen the neighbor's fence line in their back yard (with which their new fence post SHOULD HAVE BEEN aligned with)...NOT MINE.
  I require that Laughlin relocate the fence post/gate in question, or prove in writing (a site survey) that they did not cross the existing property line with their construction...as evidenced by two separate fence lines in the yard (as seen in the attached photo).
  I tried contacting Laughlin multiple times, without a single response.

  Business Response

  Date: 09/28/2022

  [BBB Transcription via Email]

  From: ******* ******** <***********************************>
  Date: Fri, Sep 23, 2022 at 12:55 PM
  Subject: BBB Complaint ID ********
  To: <*****************>
  
  
  Good afternoon,
  
   
  
  In response to BBB Complaint ID: ********, please see the below email and attachment from the City of ******** Division of Code Compliance.
  
   
  
  If you have any further questions regarding this matter, please contact me using the contact information below.
  
   
  
  Thank you so much for your time and have a fantastic day.
  
   
  
  ******* ********
  
  Vice President and CFO
  
  Laughlin Landscape and Design
  
  Main: *************
  
  Cell: ************
  
  eMail: ***********************************
  
   
  
  From: ****** ****** <*************************>
  Sent: Thursday, September 22, 2022 10:14 AM
  To: ******* ******** <***********************************>
  Subject: RE: *** ******** **
  
   
  
  *******,
  
   
  
                  Concerning your inquiry.  As confirmed in the attached pdf file, on 08/17/2022 a complaint was rendered to our office concerning a fence issue.  Initially it was believed that the resident at *** ******** **., may have erected a “new” fence, based on the comments from the complainant (resident at *** ******** **.  Initially this was believed to be the case, so a case was opened the matter looked into, with a subsequent “Notice of Violation” letter being sent to the property owner of *** ******** **. 
  
   
  
                  Further investigation into the matter however, revealed that a new fence had not been erected and that a repair to the gate was done to a pre-existing fence.  Upon confirming that “NO” permit was required for the said repair, no further action was taken by the City of ******** Code Compliance office and the case was closed. 
  
   
  
                  It has also been conveyed to the resident (complainant) at *** ******** **., that concerns about the fence being on their property would have to be surveyed by an independent company to determine the property line (pins) to see if in fact there was a violation. 
  
   
  
                  I hope this is what you needed.  Please feel free to contacted me for any further assistance. 
  
   
  
                  Respectfully,
  
   
  
   
  
   
  
  
  
   
  
  *** ****** | Code Compliance Officer
  Division of Code Compliance
  *** ******** ****** | ********* ** *****
  T: ************ | F: ************
  *********************
  
   
  
        Image result for ********* logo  Image result for ******* logo
  
   
  
   
  
   
  
  NOTICE: This electronic message transmission and all attachments transmitted with it are intended for the use of the individual or entity that is the intended recipient and may contain legally privileged, protected, or confidential information. If you are not the designated recipient please be aware that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this electronic transmission in error, please notify us by telephone (************), collect, or by reply electronic mail and promptly destroy the original transmission and any copies. Delivery of this message and any attachments to any person other than the intended recipient(s) is not intended in any way to waive confidentiality or a privilege. Thank you. Law Department, City of ********* *****