Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******d me around throughout their different areas and now I am not getting anything back and have an additional ****** dollar loan on top of a mortgage for a house that I just bought. This is ridiculous and discouraging, I was legally required to get these inspections for my VA loan and if the inspection was done properly the loan wouldn't have been approved due to the condition of the house. I also have a cracked sewer pipe that is needing repaired due to fumes leaking from it. This pipe was 100% visible during inspection.

  

  Business Response

  Date: 06/27/2025

  Hi ****,

  Were truly sorry to hear about the concerns you've experienced with your home and your inspection. We understand how frustrating it can be to encounter issues after moving in, and we appreciate the opportunity to address your concerns.
  
  Your home inspection took place on January 18, during which our inspector noted the roof to be in Acceptable conditionindicating no visible signs of damage or leakage at that time. After reviewing the inspection report and speaking with the inspector, we remain confident in that assessment. That said, we recognize that contractors may offer differing opinions, especially when they are financially incentivized to do so. 
  
  Regarding the warranty experience, we regret that the process hasnt met your expectations. Although the warranty is administered by a third party (Residential Warranty Services), we are happy to assist in following up on your behalf. Based on your inspection report, your roof qualifies for a five-year warranty with potential coverage up to $3,000. Typically, the warranty company requires documentation such as receipts or work orders to process claims. If youd like our help in coordinating with them, please let us know.
  
  On the topic of attic mold, your report does note that the bathroom fan vents directly into the attic spacesomething that can contribute to moisture buildup and mold. We called this out under Bathroom Fan Venting on page 20,recommending the fan be properly vented to the homes exterior.
  
  Lastly,we want to emphasize that your home was occupied and contained significant storage at the time of inspection. While we strive for thoroughness, personal belongings can limit our ability to access certain areas. In this case, 80% of the attic and 55% of the basement was not visible. Though the cracked cast iron drain was not seen during the inspection, we did note the presence of cast iron plumbing and advised budgeting for replacement, as it is nearing the typical end of its service life.
  
  We value your feedback and take these concerns seriously. Please dont hesitate to reach out if youd like help contacting the warranty provider or have further questions.
  
  Sincerely,
  The Erie Inspection Service Team

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to do a home inspection on a house that I was purchasing. They did not do a complete inspection. They claimed they could not get in the crawlspace, and I opened the crawlspace up to look at my dryer vent under there, and I am almost 70 years old and it was pretty easy for me to open it. so I had them come back out to check the crawlspace and I have a sewer line galvanized pipe that is rusty and has holes in it and they will do nothing about it. I am very disappointed in the company and I will never recommend them to anybody because I paid for a service and did not receive it and now I’m stuck with $1000 sewer line that I have to replace. Whereas if they would’ve inspected it, right, I would’ve had it done by the previous owner before I moved in. I could not be here for the inspection because I lived in Florida and was making a move to Ohio. Their excuse was they didn’t want to ruin the dryer vent but they never tried. I decided it was just somebody that didn’t want to do their job.

  

  Business Response

  Date: 12/11/2023

  Hello,

  
  We are responding to a complaint regarding the home
  inspection that was conducted for our client ***** *** on October 2nd,
  2023. We have spoken to the client about their concern and they
  were not satisfied with our answer which is why we are now responding to their
  BBB complaint. We hope that the BBB is able to take an unbiased look at the
  situation.

  
  Although this scenario is unfortunate and we have sympathy
  for our client, there is nothing we can do for them. The client is correct that
  we could not access the crawl space which is a critical area of a home. They
  are debating the ease of accessibility which we are not going to debate here.
  We do thousands of home inspections a year and when we run into an issue of
  accessibility, we recommend that access be made so that we can enter the space
  prior to closing.

  
  Please keep in mind accessibility can be limited by two
  primary things:

  1. Unsafe conditions or 

  2. Not wanting to destroy or damage
  something in the home when accessing an area (this was the case here)

  When this happens, we note in the inspection report that we recommend
  that access be arranged and that we return back to the property to inspect the
  area PRIOR to closing on the home (which we do for free, it is not an additional
  charge for us to return as it is not our client’s fault that we cannot access
  an area of the home). The client ignored our advice and moved forward with the
  purchase of the home without having knowledge as to the condition of the
  crawlspace. The client is now asking us to pay for a repair for the issues
  found.

  We do not believe this is fair. Although we understand it is
  an unfortunate situation, we cannot be responsible given the fact that our
  client did not follow our recommendations.
  

  To be clear, here is a quote from our inspection report: Unable
  to Inspect: 100% - Access blocked by dryer vent. The crawl space was not
  inspected. Be advised that because we could not enter the crawlspace, hidden
  problems may exist that are not documented in this report. It is recommended
  that after obstructions are removed a full examination of the space be made
  prior to commitment.

  Lastly, our client states that we didn’t access the crawl
  because “somebody that didn’t want to do their job.” This logically does not
  make sense as it is more work for us to return to the property a 2nd time when we cannot
  access an area of a home on the initial inspection and update the inspection
  report. This is all done for free mind you. Our inspectors want to access the
  entire home on the initial inspection. No one on our team wants to return to a
  property a second time for free. 

  To summarize, this is not the norm for a home inspection, but it does happen from time to time. When it does, our clients contact us to return to the property PRIOR to closing. This happens numerous times throughout the year all without issue. This is not what happened here because our advice was not followed.