Complaints

This profile includes complaints for Mini Mall Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mini Mall Storage has 3 locations, listed below.

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  Mini Mall Storage

  138 Lee St Belpre, OH 45714-2365

• 

  Mini Mall Storage

  485 Lee St Belpre, OH 45714

• 

  Mini Mall Storage

  1924 Wasington Blvd Belpre, OH 45714

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Mini Mall Storage for undisclosed fees associated with renting a storage unit at their Belpre, OH location and to request a refund thereof.
  Rhino Storage was taken over by Mini Mall Storage. The new lease agreement from Mini Mall stated the total monthly rental fee as $117.32, unchanged from the previous agreement. However, on the first invoice received, the total monthly fee had increased due to the addition of fees: Administrative, Facility Mgmt, and Payment Processing. Upon reviewing the agreement, I found these fees without proper disclosure and/or contradictory with the schedule of fees.
  The administrative fee is defined in the agreement as “a one-time and non-refundable administration fee of $0...), contradictory to $7.50 p/month. Refer Section 3
  The facility mgmt fee is not disclosed or defined anywhere in the rental agreement, contradictory to $3.21 p/month applied to my invoices.
  The payment processing fee is defined in the agreement as a “convenience fee of [$4.95 USD]..." applied when making payment over the phone, contradictory to the $4.28 I was charged regardless of the payment method used. Refer Section 5
  Changes to the agreement will receive “upon thirty (30) days’ prior written notice to you..." Refer Section 23
  These fees were applied as recurring monthly charges between and including Dec 2023-Jan 2025 for a total endured cost of $186.31, the amount I am requesting for refund. The only exception is the payment processing fee to which I deducted $8.56 from the refund for two payments made over the phone. All other payments were made online, or, online payments were disabled and over the phone was the only option.
  Late fees and lien fees are outlined in the agreement to which I have been held accountable. As the other party in the agreement, I would expect Mini Mall to hold themselves to the same level of accountability. It is for this reason I feel my request is valid and a full refund warranted.

  Business Response

  Date: 02/23/2025

  Hello ******
  Thank you for reaching out. Our team has followed all necessary procedures regarding the rental and our staff is transparent with pricing including fees reflected in the lease agreement. While we understand changes and unexpected fees can be frustrating, the local team has reached out with multiple times regarding your outstanding balances. We have been notified that you have been in contact with them, and we encourage you to continue working with our local staff to reach a resolution and prevent further issues.