Complaints

This profile includes complaints for The Gutter Boys's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Gutter Boys

  1090 W Bagley Rd Ste 103 Berea, OH 44017-2960

  
• 

  The Gutter Boys

  6520 Oley Speaks Way Ste E Canal Winchester, OH 43110

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gutters installed by The Gutter Boys for a pitch issue from my old gutters sagging. Had the necessary gutters replaced by my quote I received. Since have had nothing but issues. The front gutters were installed improperly and washed away my flower bed on first rain. Also the rear gutter water just poured straight over not even entering the gutter. Had been told that this issue was fixed after about 5-6 visits to my home to correct. The issue still persist and is now causing flooding into my basement in the rear of the house.

  

  Business Response

  Date: 04/28/2025

  Our techs went to the house in November and everything tested out great. We will reach out to the customer to set up a return visit to see what the issue is. 

  Customer Answer

  Date: 05/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory.  As long as the business reaches out and resolves the issues that were not present before their installation. If not other action will be taken. 
  
  Regards,
  ******** **********
  
  
  

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gutter Boys came to my home on 03.12.25 to perform a gutter/downspout cleaning (per our contract). Employees arrived to my home and left my property in 10 minutes. I called Gutter Boys to advise them that the service was not completed per our agreement. I was advised a Customer Service Supervisor would reach out. Derek a Customer Service Supervisor reached out to me I explained to him that per the cameras on my property, his crew arrived and left in 10 minutes. I questioned that the service was completed correctly as I did not hear them on the roof of my home, no leaf blowers, no water running, etc. He assured me he had photos as it is required by their employees because of customers like me to prove the work was done. I asked if he had photos of my entire house he assured me he did. After our call, he provided me with 2 photos of just my garage roof and 2 photos looking down onto my breezeway roof. When I asked for additional photos, he then stated that they only had to provide 3 but they took an extra one. At that time I took a camera and inspected my gutters and downspouts and discovered that only the garage roof gutters were completely clear. The rest of the gutters of my home were not cleaned and none of the downspouts were flushed out. I asked for a refund as I no longer trust them to complete the service as it should have been and did not appreciate how the situation was being handled (Derek was rude and condescending right off the bat). This further added to my frustration of my concerns not being taken seriously. He again denied me a refund and told me that a supervisor could come out. I declined as they have made me feel very uncomfortable and no longer trust them being on a property. I then asked for a partial refund to just be done with the situation and the best that Gutter Boys was willing to do was to refund me $25. I do not feel this is an appropriate refund given that only 1/4 of the work was done at best. I kindly ask again for a full refund.

  

  Business Response

  Date: 03/24/2025

  The gutters were cleaned. There were a few leaves in a gutter. We offered to have a supervisor come back to double check everything or a $25 refund. Customer just wanted full refund. Those two options are still on the table if the customer wants. 

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As I stated on the phone and in an email, I never expected my gutters to be filled with leaves as your company came out at the end of December to complete the same service. My issue is that I paid for a service that was not completed in its entirety whether there were 100 leaves or just 1. Your employees chose to come to home and cut corners. They only cleaned the gutters on my roof then blew out what they could from on top of my garage roof out of my breezeway gutters. Those gutters were not completely cleared. (seen in one of the provided photos) The gutters on my home were not touch at all. The downspouts were not flushed on my home, breezeway or garage. Your gutter cleaning service is to clean all of the gutters on my home and flush my downspouts. This is even stated on your website. You stated multiple times that you could prove that the entire job was done correctly but only sent pictures of my garage roof and looking down on to my breezeway which happened to be the only areas that were cleaned on my home. You are offering me $25 off which comes to $102.03 to have my garage gutters cleaned and my breezeway gutters partially cleaned. I'm failing to understand how you see that as a fair refund. As stated on the phone and in my email I never expected this service to take your employees all day but there was no way it could be completed correctly in the 10 minutes (per the cameras on my property). I also stated I would be open to discussing a partial refund but $25 is a low ball offer for what a simple gutter cleaning has turned into. I am not comfortable with your company being on my property given how I have been treated. I had no issues with my prior services I have had your company out to my home for. I experience an issue and immediately got the defensive combative dialogue on phone. Had the dialogue gone a different way I would be open to having you come back out to complete the service. I am not interested in a confrontation with anyone from your company but do expect fair resolution. A $25 refund is not a fair resolution given the extent of work done. I do not have time to babysit a company I hired to complete a service that they should be more than capable performing without my supervision. 

  
  Regards,
  
  ******* ********
  
  
  
  
   

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The gutter boys installed faulty gutter guards on my home. After months of trying to resolve the issues they ultimately removed the gutter guards and were to provide a full refund. It has been months and after many attempts, no refund of my approximately $3500 has been returned. I have called approximately five times in the last two weeks and received no return calls or follow up.

  

  Business Response

  Date: 02/13/2025

  Installation on 9/23/22

  first service call 6/15/23 debris build up on inside corners cleaned and made some small adjustments to alleviate water on inside corners
  
  second service call 8/22/23 Similar issue with inside corners on back of house minor overflow nothing unusual for inside corners.
  
  third service 9/29/23 call customer requested guards be removed Customer service reps communicated contract language of no refund and we removed guards
  
  1/12/25 customer requested refund for installation. Operations manager sent an email communicating contract language:

  "additional terms 3.1 Refunds and Returns (***PLEASE READ CAREFULLY***) a. 50% down payments submitted to the Service Provider to secure product and material are non-refundable. b. Product and installation fees are NOT refundable. c. The Service Provider is liable only for the quality of installation and workmanship and is specifically not liable in any way for the following: i. issues related to dissatisfaction of the product and/or product performance including those items covered and those not covered by the product warranty ii. issues related to water flow: Although the gutter guard products are designed to allow maximal water flow into the gutter, they do install over the existing gutter and thereby reduce the amount of water that could otherwise flow freely into the gutter. The original design and construction of your home may have resulted in the creation of roof valleys. Gutters with or without gutter guards may not adequately manage all of the water displaced at the valley ends. It is likely that some water will escape the gutter near the valley ends. iii. issues related to the build-up of debris on top of the gutter guards iv. issues related to ice build-up and ice damming GUTTER GUARDS WILL NOT ELIMINATE OR HELP ELIMINATE ICE FORMATION OR ICICLES AT YOUR EAVES. Ice formation is mostly caused by factors not related to your gutter system. IT IS NORMAL TO SEE ISICLES ON THE OUTSIDE OF GUTTER GUARDS. THIS CONDITION CAN BE SEVERE IN SITUATIONS WHERE THERE IS EXCESSIVE SNOW FALL OR HEAT LOSS FROM YOUR ROOF. We make no representation regarding the elimination or prevention of ice formation with the installation of gutter guards. v. issues related to ‘Acts of God’ (weather, fire, physical damage, etc.). d. The signing of this document and/or the remittance of a down payment indicates acceptance of these additional terms."
  

  
  

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The product they installed was completely faulty and never worked. I would like a full refund of all my money.
  
  Regards,
  
  **** ******
  
  
  
  
   

  

  Business Response

  Date: 02/14/2025

  We stand by our response. 

• Initial Complaint

  Date:08/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called GutterBoys to clean my gutters, downspouts and blow my roof. August 20, 2024 the technician came to clean the gutters and downspouts which were not cleaned completely I called to let the company know this, they sent me photos of my gutters not the downspouts. The technician returned to my home August 22, 2024 to clean some of debris he left behind on August 20, 2024 not cleaning my downspouts I paid $119.00 + $9.52= $128.52 on August 24,2024 total payment I’m asking for a total refund because my downspouts were not cleaned, when it rain on Sunday, August 25,2024 my gutters were overflowing with rain because my downspouts weren’t cleaned as stated when I ordered the service from Gutterboys I’m hoping you can help me without going to small claims court . Thank You, ****** ****** **************** ************ 

  

  Business Response

  Date: 08/26/2024

  There was a mix up. Derek, our customer service manager set up a return visit to make sure the downspouts cleaned. We stand behind our service and are sorry for the mix up. 

• Initial Complaint

  Date:11/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contracted The Gutter Boys to install new gutters, facia wood, facia wrap for my entire home. They were also supposed to repair/replace any damaged soffit boards & extend or trim rafter tails if needed. They were supposed to start the job on 6/14/23, they cancelled & rescheduled for the next day, 6/15/23 & were a no call no show. They showed up on 6/16/23 and worked for ~6 hours & left the job with our old gutters & 3/4 of the homes fascia wood off leaving our attic exposed to the elements & the possibility of wildlife to enter our home for the entire weekend. It shouldn’t have ever been left that way. Over the weekend I noticed that fascia wood was not repaired & had contacted the company. Their response was that Joey said that he wasn’t capable of doing so, even though they advertise this is a job that they preform & it was discussed with the sales rep upon agreement/written into my contact. I also mentioned that many of the new gutters had dark scuff marks on them & you could see light coming from into between them & the fascia. They returned on 6/19/23, worked all day & said that the job was complete. We noticed even more issues, called and crews were sent out 6 other times to fix all the problems. There were many imperfections such as little pieces cut and stuck in place (that actually blew off on a windy day) to hide bad workmanship. Customer service rep, John was sent out to fix problems. He told me multiple times that the whole job should be redone. The last time they were scheduled to come out was on 8/8/23 & they were once again a no call no show. This company has ignored my calls, complaints & has refused to fix these issues. I have attempted to contact numerous times since & no one contacts me back. Due to this I had to contract someone else to fix the work so that the project was completed. They continue to send bills for the remainder balance due of $3,500 when they never showed up to finish the job like they told me they would.

  

  Business Response

  Date: 11/15/2023

  The gutter boys were contracted to replace the gutters, fascia board and facial wrap. We were never contracted to replace or repair soffit or trim rafter tails, which was explained by the salesman that we would not be able to handle that part of the work due to the overall condition of the home. We completed everything as contracted. After the fact, the customer had issues unrelated to the gutter installation such as lack of drip edge and shingles that were installed incorrectly and we're too short. This led to water getting behind the gutters. The customer also had some aesthetic issues with some of the work, so we agreed to return to fix those issues. When something was fixed, he approved it. The customer found other issues after that. We returned to fix those issues only to find the customer saying our previous fix was not good after approving it. Our customer service Rep has made several attempts to schedule a return visit within our hours of operation and the customer would not agree to a reasonable date and time to return. The customer's main complaint was that we did not repair his soffit. At this point we are looking for 50% of the remaining balance and we will close the case. 

• Initial Complaint

  Date:07/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 12, 2021 the gutter boys team performed a gutter cleaning at my residence. TGB crew then proceeded to drive across my front yard not once but twice leaving many sets of large ruts through yard (pics attached). I immediately called the crew leader who fully admitted he did that which I give him credit for being honest, but does not help with the damage he caused. I then spoke to multiple supervisors and they all readily agreed that they damaged my yard. TGB then sent out *** a supervisor from a sister company pristine clean to verify the damage. *** reported back to the TGB and then the gutter boys management agreed to to correct the damage their driver caused by providing me topsoil to fill the ruts in. Both parties agreed the grass would not grow in winter and agreed in spring topsoil would be delivered. I have the email to corroborate this from Derek westerfield fromTGB and will attach it as well. Once spring came I tried to reach out to TGB for my topsoil and cannot even get a call back. I have left multiple messages and emailed Derek Westerfield back directly to receive absolutely zero response. Here it is July 11, 2022 and the gutter boys have still not made right by their mistake like they AGREED to.

  

  Business Response

  Date: 07/12/2022

  We will reach out to the customer to get this resolved. 

• Initial Complaint

  Date:07/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our gutters replaced the workers damaged our window well cover spilled a huge pile of screws on the ground and in a bush along with pieces parts of the gutter guards multiple phone calls have been placed to the company emails have been placed no responses except one phone call which was a voice message asking for pictures to be sent to an email which we provided with no responses this job has cost us over $5, 000 including an additional $200 for something that was on an estimate and they have overcharged my mother that as well we are asking for full replacement of the exact type of window well cover and an apology for the non-communication and for the inconsistence see to resolve this

  

  Business Response

  Date: 07/05/2022

  We have been in communication with the customer and will work to resolve the issue to their satisfaction. A supervisor is following up now. 

   

   

  Customer Answer

  Date: 07/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  The company sent an email.  Stated they gave ordered a replacement windows well cover and will contact me when it's in to arrange for delivery.  

  
  Regards,
  
  ******** ********** ********