Reviews

Review Details

• Review fromDerek W

  Date: 08/31/2024

  1 star

  Derek W

  Date: 08/31/2024

  Lannis quoted a project, then switched designs because they mis-ordered supplies.. We were basically told that they could not get the wire for the original design, that would be necessary to complete the project they originally quoted. That the only solution was to add supports across the design so that the lack of strength in the wire would not be an issue. This fix would cost us and additional $1600 Literally the definition of bait and switch. Feeling backed into a corner we agreed to their solution. I then talked with the installers and inquired how long they thought it would take with the design change. They wouldn't send workers back out until I have signed the new invoice with the extra $1600. I sign it electronically; workers show up the next day and finish the project... kinda. We agreed that the gap between fence and ground would be about 1 inch. As you can see in the pictures, the gap around 90% of the fence is closer to 6-12 inches. Large enough for my small dog to weasel his way right under. There were also several rotten (black) boards being used. I noticed this during the install and immediately texted **** with pictures. He acknowledged that those were mistakes, and they would be easy to rectify. He would have them swap out the rotten boards and fix the gaps at the bottom. We still have rotten boards, and to "fix" the gaps at the bottom, they just spread the dirt from the post holes around the bottom of the fence. As it rains their fix just erodes away. What doesn't erode away is the concrete mounds they left in my yard. Also pictured. (see ****** review)I never needed Lannis to go above and beyond. I only needed them to do what they said they would do when we agreed to their quote. The fence we got is nothing like the one we signed up for. I have never heard from **** post install. Also, you'll notice in their pictures they put their little plaque on your fence, so everyone knows who installed it... Not mine. I wonder why?

  Lannis Fence Systems

  Date: 09/06/2024

  *****,Thank you for being a Lannis Customer. We apologize that your experience with Lannis Fence was not satisfactory and we aim to please all of our customers, You have expressed your disappointment; however, there are several details and inaccuracies that are not included in your account as to how we addressed each situation throughout your installation. Again, Lannis tried to provide you with good service and a quality fence and apologize for not meeting your expectations. I hope others read this review and take into account there are tow sides to every situation.Good luck going forward

• Review fromRyan R

  Date: 03/06/2024

  1 star

  Ryan R

  Date: 03/06/2024

  Fence installed 7 years ago, called and asked for a new gate to be installed. Was told no problem and asked me to send pictures. 1 month later no text or call back. Called back, met estimator and said no problem and would call me later that day. That was 3 weeks ago and nothing. Taking time to reach out to them and meet the estimator and then no response. They are a waste of time and not worth the premium cost if you ever need them back

  Lannis Fence Systems

  Date: 03/08/2024

  I am sorry for your poor experience with our residential sales person. We take your feedback seriously and will be addressing the situation so as to avoid this from happening to someone else. Please accept my apology for your difficulties and let me know if there is anything I can do for you. Robin, Owner