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Business Profile

Hair Pieces

Madison Braids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Pieces.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out via email 4 times (I cannot find a phone number for Madison Braids) in order to exchange a braid for another color (strawberry blonde for dirty blonde see pics of current color) but may emails are being ignored. They advertise there is no problem with exchanges but they must be done within 3 days however they don't respond within 3 days. At this point I would rather just have my money back as I am wondering if the exchange/return program or this business is a scam!

  • Initial Complaint

    Date:04/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hi,
    I want to add this additional order to show this company has sold inferior products and I decided to buy instead of fight for a refund before but this time I am requesting a refund. Thanks! 

     

     

    ****See attached

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3 2022 I ordered a product from Madison Braids that was being advertised on Facebook. On July 17 I received the product but it did not match my hair so I contacted Madison Braids. They said that they would give me a store credit however the color that they thought would best match my hair was out of stock. After numerous dealings with their "canned responses" I was able to get a shipping label on July 19th and shipped the product on the 20th of July. I have been waiting since that time to hear back as to when I would be able to get my replacement product or a refund of $40.95. Today, September 7, 2022 I contacted them again as to how long I was going to have to wait for the correct product with them having my money! I finally got a response that led me to call my Post Office. I gave my tracking number to my Post Office and discovered that my returned product was sitting at the Columbus, Ohio Post Office since July 23 awaiting their pick up after attempted delivery. I cannot get ahold of anyone because they do not give out their phone number. I had no idea that they were such a scam! They are impossible to be able to talk to a real person!

Madison Braids is NOT a BBB Accredited Business.

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