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Business Profile

Tire Dealers

Katz Tire Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Katz Tire Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Katz Tire Company has 8 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      BBB took a complaint over the phone. Below is the voice to text voicemail description


      My name is ******* ******. My phone number is ************. My ID, complaint ID number is ********. I'm calling the BBB because of myI had brought two **** from **********, ******************** in October, and they had 50-mile warranty on the ***** I took the **** back today, AprilApril the 24th, 2025, where the ****I had a out. The tar blew out on the side. When I took it back to **** at ********************, he refused to honor the warranty. He just said that the tar was damaged by me hitting the sidewalk. And he refused to honor the warranty, and I want my money back. I don't want no tar from that company. I don't want to get that company no more business. I want him to re-give me my money, and that'll be fine. And I just won't deal with him no more. And I'll tell everybody else not to deal with him, because I brought ten TARs for him over the years, and when I take one back that's been had a malfunction, he refused to honor the warranty on a new TAR, which I brought two of them for $220 last October, and he's refusing to honor the warranty. So I just want my money back in this resolution and be done with it. So anything you could do to help me would be deeply appreciated because I could have been hurt real bad with this blowout of this tar that has a 50-mile warranty on the warranty. So if you could do this, if BBB could get my money back, I'd deeply appreciate it. You have a nice day. Thank you. Hello? Hello? Hello? Hello? Hello? Hello?

      Business Response

      Date: 04/30/2025

      We apologize about the customers complaint, but the ********************** carry a ****** miles guarantee that means that the tires will make it to ****** miles and we also offer free tire repair and tire rotation lifetime of the tires. We sell a road hazard coverage that the customer opted out of Which would cover sidewall damages and anything else that might happen to the tire besides vandalism. The issue is the tire is not repairable and the warranty will not cover it and at this moment, there's nothing else we can do we offered a discount. The customer did not want to take the discount. Thank you. 

      Customer Answer

      Date: 05/01/2025

      Good evening ****** ******:

      I, ******* ****** reject business Katz Tires response. I want to be made whole considering purchasing 2 Brand New Tires and one ending up bursting while in driving motion. Very troubling experience to unfortunately have. 
      Please see attached photos for your view on this matter.
      If you have any questions or concerns please contact me below.

      Thank you,

      Mr. Alfonso ****** ************

      ******************************

       

      Customer Answer

      Date: 05/01/2025

      Good evening ****** ******:

      I, ******* ****** reject business Katz Tires response. I want to be made whole considering purchasing 2 Brand New Tires and one ending up bursting while in driving motion. Very troubling experience to unfortunately have. 
      Please see attached photos for your view on this matter.
      If you have any questions or concerns please contact me below.

      Thank you,

      Mr. Alfonso ****** ************

      ******************************

       

      Customer Answer

      Date: 05/01/2025

      Good evening ****** ******:

      I, ******* ****** reject business Katz Tires response. I want to be made whole considering purchasing 2 Brand New Tires and one ending up bursting while in driving motion. Very troubling experience to unfortunately have. 
      Please see attached photos for your view on this matter.
      If you have any questions or concerns please contact me below.

      Thank you,

      Mr. Alfonso ****** ************

      ******************************

       

      Business Response

      Date: 05/02/2025

      Unfortunately, since you dont have the extended warranty, theres nothing we can do. Have a great day 

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 17yr old son bought tires from Katz(******)paid over $1200 for 4 new tires. I am contacted this company because this Katz is the corporate headquarters. He got a flat, under 500 miles on the tires. The right rear tire was all bubbled up on the outside. The lug nuts were not tightened like they should be. There were no new weights on these tires if they balanced like they said. Your ****** store would not replace his tire. They had him buy a new one. This is wrong obviously your company has no warranty on tires. What if this tire would have blown out and made my son wreck????? My son is 17 and works his butt off and to be taken advantage of is wrong.

      Business Response

      Date: 11/13/2023

      His tire went flat due to picking up a screw, unfortunately tire was beyond repair.

      Drove on it flat for too long

      Customer Answer

      Date: 11/13/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 20861554

      I am rejecting this response because: 
      Why could they not fix his tire or give him a new one?????? You ripped my son off. He was sold a defective tire!!!! Whatever that u say was in probably came from your dirty shop! The lugs were not tight and no way they were balanced ! 


      ******** ******

    • Initial Complaint

      Date:07/22/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 5 new mud tires for my jeep wrangler JK. I stated that I was going to take the old tires with me because I didn't want to be charged for a disposal fee. The gentleman stated, "we'll take care of it...no charge" I told the man thank you, but the 5th tire is NEW and I was keeping that one. He said "that's fine, we'll put it in the back"...I said thanks...but they kept the tire. I just want my tire, a new tire, or the value of the tire they decided to keep.

      Business Response

      Date: 07/23/2023

      Good morning we don’t decide to keep the consumers belonging to the consumer has 30 days to pick up his belong as if he does not pick up his belongings within a timely matter 30 days it is disposed of if he has an agreement with the employees in the back to do something that has nothing to do with the company. We apologize about your miss understanding and if you have a problem contact that particular location speak to your sales person. Thank you.

    Katz Tire Company is NOT a BBB Accredited Business.

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