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Business Profile

Home Improvement

Five13 Properties LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Michael/Mike F***** as a contractor to fix my house damage after a tornado came through on July 4, 2022. He said the name of his company was Queen City Construction. I gave him a cashier's check on 8/8/22 for $10,000. It was for the roof replacement and gutters. I had a roof and water damage from the storm. He ordered the supplies immediately and did get my roof replaced. He said that they would do the gutters with the siding. I had siding damage to my house and garage, my back door and storm door were bashed in, and 2 window screens torn. I gave him a $6,000 check for the siding, doors, and screens. My back door was boarded up (and still is), and I said that it was a priority for me. He said the siding was on backorder for 3-4 weeks. I said that it was fine and I understood, and I checked in weekly. I would text him for updates, and we would say no nothing yet. He stopped responding to my texts after 10/27/22. My phone calls went straight to voicemail, and my voicemails were never returned. I luckily had his email, ************************** I emailed him and finally received an email back on 11/7/22. He said that sorry he had been sick but he would get guys out there next week. It never happened, and I continued to send constant emails. He stopped responding to emails on 12/1/22, after saying that he'd get the gutter guys out to my house tomorrow and the siding guys next week. And nothing. Now I do not receive emails back, and I have emailed almost ever day for weeks. Phone calls go straight to voicemail. And texts unanswered. I want my money returned so my house can finally be fixed. That is over $7,000 for work that has not been completed. I just went through -30 temperatures with a boarded up door, and I cannot heat my house well.

Five13 Properties LLC is NOT a BBB Accredited Business.

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