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Business Profile

Storage Units

Michael's Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been renting a storage unit from Michael's storage my unit is paid in full and he's refusing to take his lock off of it so I can get into it I had to have it put in my daughters name while I was at work she owes on her storage but the other storage that I've been paying on has nothing owed on it I have every money order proving that I've been the one paying on it

    Business Response

    Date: 03/03/2023

    ******* has never signed a contract with me so she don’t have a storage unit with me. Her daughter rented two units and is responsible for both units. Any money ******* paid went towards the total bill for the two units advise your client that the contract her daughter signed is binding and just because she pays money on her daughters bill don’t allow her to pick out a unit and say it is hers ! Let her know if her daughters bill for the two units is not paid up. I will have to clear the units out.

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