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Business Profile

Amusement Parks

Run Jump N Play
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Run Jump N Play's headquarters and its corporate-owned locations. To view all corporate locations, see

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Run Jump N Play has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our puppy chewed up our pass for here. I accidentally dropped it on the floor on my way out the door one day. I have most of the pieces to the pass. I have bank statement showing pass. They will not reissue me a new play pass. I have only used $14 of a $100 pass. My last one I bought was stolen with my wallet and they would not even recognize or consider a replacement. That one I also only used $14 of a $100 pass. We had too unfortunate incidents and they will not even consider a replacement. The head staff lady looked through paperwork and could not find my charge. I have proof I bought and proof i only used $14.

      Business Response

      Date: 01/16/2025

      In good faith we will grant the customer 1 free $100 play pass. Our punch passes are treated the same way that you would use a gift card. If a gift card is lost or stolen, there is no refund granted. We have no way to know how much has been used on the card as the entire card was destroyed and we were only able to decipher $9 of what was visible. However, we will grant her a $100 Punch card. 

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