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Business Profile

Auto Rentals and Leasing

Swapalease

Reviews

Customer Review Ratings

4.58/5 stars

Average of 48 Customer Reviews

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Review Details

  • Review fromJamie W

    Date: 07/02/2025

    5 stars
    Swap-a-Lease was successful and a smooth experience for me. **** ****** answered all of my questions and assisted me at all stages of the process. I would highly recommend the company and specifically, Noli, as my dedicated representative.

    Swapalease

    Date: 07/03/2025

    Thank you so much Jamie for your kind comments. It has been our pleasure to assist you with your automotive lease transfer! Please let Noli know if we may be of help to you in the future.
  • Review fromRosemary S

    Date: 06/30/2025

    5 stars
    When I became disabled.& unable to drive anymore, even with Dr's letter, **** Credit would not break my lease. Then I discovered swapalease that came to my rescue. **** ****s helped me with my listing & getting photos posted. **** ********* helped me with the **** process when potential buyers wanted it. It was great dealing with them & alas the **** was sold.

    Swapalease

    Date: 07/01/2025

    Thank you for your kind words ********. We are very pleased to be able to help you in your situation to exit your leased vehicle!
  • Review fromKeegan P

    Date: 06/17/2025

    1 star
    I called last month inquiring about getting out of my lease, I was told to respond to an email to authorize the transaction. I never responded to the email and followed up that I wouldn't need their services as I handled my lease on my own. I have tried several times to get in touch with customer service regarding a refund. Poor customer service and no follow-up. It's been a month, and I am still waiting for a refund.

    Swapalease

    Date: 06/20/2025

    Hello ******,we are very sorry for the inconvenience and misunderstanding concerning your listing with us. We have reached out to you and have issueda refund based on your conversationwith us. We hope that this helps to make things right and would appreciate your response on this resolution.
  • Review fromKalliopi D

    Date: 05/20/2025

    5 stars
    I wasnt sure what to expect when using Swaplease, but I was pleasantly surprised by the experience. From the start, **** ****** was extremely helpfulhe clearly explained the process and was always available to answer questions or offer guidance whenever needed. I highly recommend their services.

    Swapalease

    Date: 05/27/2025

    Thank you for your kind words and for allowing Swapalease to help you exit your automotive lease early. Please let Noli know if we may be of assistance in the future.
  • Review fromEric S

    Date: 03/20/2025

    5 stars
    Swapalease.com !! Noli H***** thank you for your help with listing my car and getting out of my lease !!!

    Swapalease

    Date: 03/24/2025

    Thank you for your kind review and allowing Swapalease help you exit your automotive lease early. Please let Noli know if we may be of service to you in the future.
  • Review fromB. B.

    Date: 03/20/2025

    1 star
    Have used this service in the past without success, so not sure why I came back other than that they are the biggest player in the market. Their business model is essentially trying to upsell people into using their ‘enhanced’ listing services with featured photos, social media promotion, etc.
    Since I have a solid lease deal I elected once again to use the lowest cost option - $75. In addition there is a $150 ‘success fee’. On 3/7 I created my ad and got 2 inquiries. Things got busy and it wasn’t until today I noticed that my ad was deactivated. It didn’t occur to me that was why I didn’t get any further inquiries beyond 3/9. So my $75 ad was active for ~2 days. 2 inquires/emails and a couple of ‘buyer has requested more information’ which has proven to be less fruitful.
    I emailed to inquire today as I logged in and saw my ad was suspended/inactive. I was subsequently told that in order to reactivate it I would either have to pay the success fee of $150 or I could upgrade to another package for an additional $200.
    I don’t know if something changed since I last listed a vehicle. It is very odd to me to offer a $75 listing that is only alive for days before demanding another $150 to keep the listing alive. Why not just make the minimum listing $225? Having seen the market on the site there are VERY FEW leases people exit within 1-2 days so practically, giving someone that timeframe is useless.
    As of yet, have not found a buyer, and assuming I will not now that my ad is dead. Just want to alert folks to what I believe is an unscrupulous business practice. Also the response from Vernon was pretty atrocious, coming from someone who has worked extensively in customer service.

    Swapalease

    Date: 03/25/2025

    ********,We understand your reaction to what you see as a negative experience so we have reactivated your listing and we will wave the $150.00 success fee. While we cannot make anyone takeover your lease, our goal is for all those who use our platform to have a good experience with us. We have helped folks exit their automotive leases early for 25 years and we would like to help you as well. Based on what we are willing to do to help you, please reconsider your review and update it accordingly. Feel free to reach out directly to me with any other questions or concerns. **** @ **** *****

    B. B.

    Date: 04/18/2025

    I appreciate you making it right. I do think it would make more sense to just charge people the $225 up front as it is essentially guaranteed that at least one person will reach out for more info on lease. Thank you for following up, hope to get my lease transferred!
  • Review fromJeff G

    Date: 02/28/2025

    5 stars
    I was assisted by Fred J**** who is a superb gentleman. He was extremely knowledgeable and proficient. He also always made the time to explain things to me and answer my questions and requests for help. Thank you, Fred. I remain grateful to you.

    Swapalease

    Date: 03/03/2025

    Thank you for allowing Fred and Swapalease help you exit your automotive lease early. Please contact Fred if we can assist you in future.
  • Review fromJay E

    Date: 02/13/2025

    5 stars
    Working with Noli ****** at Swapalease could not have been easier. Noli walked me through the process and made onboarding to the platform a breeze. I have already shared my experience with my friends and family. Would not hesitate to engage them again.

    Swapalease

    Date: 02/17/2025

    That is great news! Thank you for allowing Swapalease and Noli help you exit your automotive lease. Please let Noli know if we can help you or your friends in the future.
  • Review fromGreg R

    Date: 02/08/2025

    5 stars
    Lisa F******* at Swapalease is simply the best. You want to find a great, qualified person to take over your lease? Look no further. Lisa gets it done!

    Swapalease

    Date: 02/10/2025

    Thank you for allowing Swapalease help you exit your automotive lease! Please let Lisa know in the future if we may be of further assistance.
  • Review fromJon S

    Date: 02/04/2025

    5 stars
    Fred J**** helped us swap our lease out with expert tidbits and helpful hints as to how to
    move through this process smoothy. Fred was patient and extremely helpful..very good resource. Thanks Fred!

    Swapalease

    Date: 02/10/2025

    Thank you for your kind words and allowing Swapalease and Fred help you exit your automotive lease early. Please let Fred know if we may be of assistance in the future.

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