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Business Profile

Marketing Consultant

Thriving Brands LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09-23-24, C***** promised me that I would get refunded my Dry Idea deodorant purchase of $6.54 since the label said scent free, but there was fragrance to it, of which I am allergic and broke out.
    3 months have passed; I have talked to C*****, J***, and J*** and have called A***** as that is where the refund is coming from. Still no money. Please make their lie be corrected and send my refund of $6.54.

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 14, 2023 called to complain about 4 right guard deodorants not working. Was advised will receive refund for defective product. Called June 29,2023 advised by ****** that prepaid card was sent out on June 28,2023.
    Invoice number *************** Did not receive anything. Advised to call *******
    ****** had nothing on file. I didn't have any account information to give to them.

    I want a refund on the defected product. I can not understand the customer service agents.
    Neither do I want to be at risk with this global customer service agents who don't know what they are doing but do know how to rob identification.

    I want a cheque sent for the lost of 4 right guard deodorant.
    Once I receive my refund I will never buy your product again. This is since June 2023 and its now October 2023. Received a c a Ed October 6, 2023. Card does not work and as I have read after 30 days the company charges 9.99. Either way I want a refund via cheque. Not a third party company taking care of your customer service and not even doing a good job.

    Business Response

    Date: 10/31/2023

    Please be advised that ****** no longer owns the brand Right Guard. 

    As of June 1, 2021 Right Guard is owned by Thriving Brands LLC.

    Please follow up with them regarding this complaint.

     

Thriving Brands LLC is NOT a BBB Accredited Business.

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