We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Supplies

Pro Scope Systems LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Gang Q

    Date: 09/16/2024

    My business has been a loyal customer with Pro Scope Systems for about 10 years. Since our representative was switched to April H*****, we have encountered severe issues with this company. Throughout the last 1-2 years, we have received multiple scopes back, supposedly functional and ready to use, but are completely nonfunctional upon arrival. Once we started to use these repaired scopes, we encountered serious issues, causing significant disruption to our operations, which then required me to send back the scope for more financially hefty repairs. It started to feel like a scam to me: charging us $3000 on a scope repair just for them to turn around and say “well actually, after you used it a few times, a different part is broken, so you need to send it back again for another $3000 repair.” Basically, they “diagnose” an issue, “repair” it, then when we receive it back nonfunctional, they have us send it in again to “diagnose” the new issue, then charge us for more repairs. This scam cycle is ridiculous and after I started catching on, my staff brought this to April’s attention. We were immediately met with defensiveness, attempting to blame us for “user error.” We kept pushing the truth, that it was absolutely not user error, and they hesitantly agreed to repair the leak from the insertion tube for one colonoscope free of cost. We receive the scope back with an even larger leak than when we sent it in. This extremely low quality of customer and technical service is jarring and undermines our confidence in Pro Scope Systems as a reliable service provider. After filing a formal complaint to the manager, Stuart J******, we received no apology of any kind. Instead, they send us a letter attempting to argue more and asking what we want to do to “resolve this issue.” We have already resolved the issue on our end by cutting our ties with this company, as it is clearly going downhill.

Pro Scope Systems LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.