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Business Profile

Modular Buildings

Backyard Buildings & More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Modular Buildings.

Complaints

This profile includes complaints for Backyard Buildings & More's headquarters and its corporate-owned locations. To view all corporate locations, see

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Backyard Buildings & More has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/8/25 we placed an order thru ****** for a playset with installation (additional cost) for our son. We initially received an install date of 5/7, then 4/16 then 4/1. 4/1 a questionable pair shows up to our home to install our playset. 4/1 they were at our home to install this playset 12pm-7pm. 4/2 they arrived 12pm-3pm.. still far from done. We received some bad storms the NIGHT of 4/2 around 10pm, 7 hours after the builders left our residence, leaving the pieces subject to the storms. My husband secured the pieces so we did not risk any damage. We had no communication and they arrived for the third day on 4/7 at 2pm, leaving at 5:30pm.. playset still not complete. I sent emails to the business with my displeasure asking how long this takes as we opted for professional installation, believing this would be the best option. 4/8 the builders arrived again. They left asking my husband for a signature. My husband signed, unaware they were done/ complete. Upon inspection of the playset, numerous, and I do mean NUMEROUS issues were found. The longer we looked at it the more we found wrong. I emailed numerous photos to the business email. The business admitted this was not correct. The playset is beyond “repair” and needs replaced otherwise numerous holes would be left through the playset, things are not installed even close to instruction, and screws are exposed posing a hazard to our two year old. I contacted ****** who was in agreeance with me and stated the business would respond to take this current playset down and replace it. Backyard products contacted us with the date of 4/22 to take down and install the new one. On 4/22 at 1pm I never heard anything and nobody had responded. My husband received a call where the builders truck broke down (in response to my email) and they would not be responding. We received a new date of 5/3. 5/3 came nobody responded and no call to follow up. I do intend to file a civil suit if this is not resolved in the next 7 days (5/10).

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased shed and install through ********** for ~$2,500. ****** subcontracted Backyard Buildings to complete the install. The purchase included paint as well as augers ($200+). ****** has confirmed these were included on the receipt and invoice. Shed was installed March 28th, but paint and augers were not included. We have called ****** and Backyard Buildings repeatedly asking to refund the augers, and when we can expect shed to be painted. ****** has provided specific instruction to Backyard Buildings to remedy, but company refuses to do so.

    Backyard Buildings & More is NOT a BBB Accredited Business.

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