Complaints

This profile includes complaints for CMC Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CMC Properties

  10925 Reed Hartman Highway Suite 200 Blue Ash, OH 45242-2841

  
• 

  CMC Properties

  10979 Reed Hartman Hwy Suite 220 Reed Hartman Corporate Center Blue Ash, OH 45242-2800

  
• 

  CMC Properties

  5061 Sandman Dr Farm At Taylor Mill Taylor Mill, KY 41015-2077

  
• 

  CMC Properties

  4030 Mount Carmel Tobasco Rd Ste 115 Executive Center East Cincinnati, OH 45255-3431

  
• 

  CMC Properties

  260 Northland Blvd Springdale Office Center Cincinnati, OH 45246-4917

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a major complaint regarding renting an apartment at *** ****** Apartments in ********* **** , owned by CMC Property’s. I moved here in November 2023, drawn by the beautiful surroundings, including an amphitheater, park, numerous excellent restaurants, bars, and vibrant small businesses. However, my experience over the past 16 months has been overwhelmingly negative due to repeated maintenance issues. During my time here, I have encountered eight separate water leaks and a malfunctioning water heater. Most of these incidents have occurred on weekends, maintenance arrival is often delayed. Upon arrival, maintenance usually shuts off the water but fails to conduct repairs until the following week, leaving me with limited options for basic needs such as flushing toilets or showering. This temporary solution often leads to further flooding. Maintenance frequently resorts to making multiple holes in the walls to locate leaks, and takes several days for the wall patches to be addressed. I have also dealt with excessive noise from fans running in my apartment, which I am responsible for paying in utility costs. The cleanup has been inadequate, leaving my living space dusty, dirty, and marked with paint and drywall debris. Additionally, I have experienced issues with communication. On several occasions, I was unaware of maintenance personnel entering my apartment when I was not home, and I received no prior notification. After 16 months, CMC Properties (owned by Mr. Jim C****), finally acknowledged the ongoing plumbing issues and have begun replacing the building's water lines. However, they are installing new lines on the surface of the walls rather than behind them, resulting in an aesthetically unpleasing appearance. Residents are expected to endure construction in their apartments, which raises health and safety concerns, particularly for those with respiratory issues. The compensation offered—50% off rent —feels inadequate given the circumstances.

  Business Response

  Date: 04/14/2025

  I am aware of the multiple leaks from the old piping in this resident's unit. *** ******** was given 2 1/2 month's rent concessions for the leaks. *** ****** was built six
  years ago using the same piping material used in 70% of new construction
  nationwide. Unbeknownst to us at the time, the disinfectant that the City of
  ******** uses on its water supply has had an unforeseen impact on our building’s
  water lines. Leaks began to emerge with increasing frequency, and as owners, we
  have taken the responsibility to re-plumb the building—unit by unit. As *** ******** is aware we are currently re-plumbing the building unit by unit. I will speak to *** ********** request below:

  1. Full month rent credit for the total disruption of my home. All residents are getting a 1 month rent concession for the disruption to their home we also offered residents to move out if they did not want to stay and go through the re-plumbing process. The window for this, however is now closed.

  2. All pipes to be covered, even closets, bathrooms and utility room. Pipes are being covered in the bathrooms behind the toilets. Pipes will not be covered in the closets or utility rooms. Leaving these pipes exposed is what is being done in every unit. This enables us to get the work done as quickly as possible in the units and cover the pipes in the living areas.

  3. Provide a nearby hotel room at CMC Property’s expense for the entire duration of the project with respect to my apartment, including packing day, all pipes are installed, all pipes are covered, walls repaired and re-painted, and a professional cleaner to clean the entire apartment. *** ******** has offered discounted room rates to *** ****** residents. This expense or any other temporary housing expense is at the cost of the resident. 

  4. Provide or reimburse packing materials including boxes/crates, plastic and tape to cover my furniture and appliances. We have provided residents with 3 large totes to help them in packing their items. There is no reimbursement for anything additional.

  5. Guaranteed no rent increase for 2 years, as we should not have to cover the cost of this project. We are offering residents no increase for the first year of their renewal and $25 for the 2nd year.

  6. Improved communication of timelines, safety, and solutions, and ample notice of at least 48 hours before my apartment goes under construction + work-from-home accommodation. We are giving residents a minimum of 48 hours, unfortunately with a large project such as this, issues can arise and we may need to reschedule. If this happens we will communicate that as well. The Chamber of Commerce has offered office space for residents to work from if needed.  

   

  
  

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  1. Full month rent credit for the total disruption of my home. All residents are getting a 1 month rent concession for the disruption to their home we also offered residents to move out if they did not want to stay and go through the re-plumbing process. The window for this, however is now closed. ******* RESPONSE: This was a ridiculous attempt of offering cancelation of lease, with no real time to find a new place and move. We were given a very short window to accept the ‘offer’ and had to be out by the end of April.
  2. All pipes to be covered, even closets, bathrooms and utility room. Pipes are being covered in the bathrooms behind the toilets. Pipes will not be covered in the closets or utility rooms. Leaving these pipes exposed is what is being done in every unit. This enables us to get the work done as quickly as possible in the units and cover the pipes in the living areas. ******* RESPONSE: Who would want to live somewhere that has exposed plumbing in the closets and utility room. We are charged a premium to live here in these so-called Luxury apartments. There will be nothing luxurious about an apartment with exposed pipes. I do not live in a basement.
  3. Provide a nearby hotel room at CMC Property’s expense for the entire duration of the project with respect to my apartment, including packing day, all pipes are installed, all pipes are covered, walls repaired and re-painted, and a professional cleaner to clean the entire apartment. *** ******** has offered discounted room rates to *** ****** residents. This expense or any other temporary housing expense is at the cost of the resident. ******* RESPONSE: This is unacceptable, why should I have to pay to live outside of my home for something I have no control over, nor is this my fault.
  4. Provide or reimburse packing materials including boxes/crates, plastic and tape to cover my furniture and appliances. We have provided residents with 3 large totes to help them in packing their items. There is no reimbursement for anything additional. ******* RESPONSE: 3 totes does not even come close to being enough to pack my belongings that must be packed and moved for this project. I have seen other apartments going through this, and they do a poor job of covering everything and dust, paint, drywall, and puddy is left all over the place. CMC should have a professional cleaning company thoroughly clean the entire apartment post construction.
  5. Guaranteed no rent increase for 2 years, as we should not have to cover the cost of this project. We are offering residents no increase for the first year of their renewal and $25 for the 2nd year. ******* RESPONSE: I am satisfied with this response, but it’s the first I have heard about the 2nd year offering.
  6. Improved communication of timelines, safety, and solutions, and ample notice of at least 48 hours before my apartment goes under construction + work-from-home accommodation. We are giving residents a minimum of 48 hours, unfortunately with a large project such as this, issues can arise and we may need to reschedule. If this happens we will communicate that as well. The Chamber of Commerce has offered office space for residents to work from if needed. ******* RESPONSE: I am satisfied with this response, and hope they stick to this. I know other residents that barely received 24 hour’s notice.
  
  
  
  
  Regards,
  
  
  
  ***** ********
  
  

  Business Response

  Date: 05/12/2025

  I am in receipt of ******* response, however our position to his requests has not changed.

  We consider this complaint closed

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I’m writing to express my concerns regarding the recent pipe replacement project and its impact on my living conditions, as well as broader concerns about how long-term residents are being treated in comparison to new tenants.
  
  It is disheartening to experience such a lack of consideration for residents who have consistently paid rent on time and have called this community home for over a year. Prior to the current issues, this was a great place to live. However, my apartment has now been under construction for over two weeks and remains incomplete. The entire unit is covered in drywall dust, paint, and construction debris, and it will require several additional days of intensive cleaning to become livable again after work is finally finished.
  
  The one-month rent concession provided is insufficient given the extent of disruption. I have been unable to enjoy or occupy my apartment and was forced to spend significant time packing and clearing affected areas — which includes every room except two bedrooms. On top of that, I had to pay for a hotel, which offered only a single room and bathroom — far from an equivalent replacement for my three-bedroom, two-bath apartment. While the repairs may solve the water leak issue, they have come at a substantial personal cost in terms of time, effort, and out-of-pocket expenses, none of which have been meaningfully addressed.
  
  Adding to the frustration is the observation that new residents are moving into the complex at significantly lower rental rates than those of us who have been here for over a year. If rental pricing is being reduced to attract new tenants, then existing residents — especially those who have remained loyal through major disruptions — should be offered comparable rate adjustments. Long-standing residents deserve equitable treatment and consideration.
  I respectfully request a reassessment of both the compensation related to the construction impact and the current rental rates for long-term tenants. I believe it is in everyone’s best interest to maintain a sense of fairness and goodwill within the community.
  
  
  

  
  Regards,
  
  
  
  ***** ********
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24th A letter was placed on my apartment door to inform me that plumbing work was going to start on February, the twenty seventh. It stated it would take 5 to seven days. After 10 days of my apartment being uninhabitable due to water shut off, and there quite simply not being any room as I had to clean out closets, kitchens, sinks etc. I started emailing me. The office manager, who has not returned any of my emails or calls. I called up CMC today, to inquire about what is happening with my apartment, and I was told that they aren't in charge of it yet, even though they own the building. I asked to be compensated for at least the month, and they said that was not happening. I don't know where I stand legally. But I know I haven't been living in my place because it's been unlivable for close to fourteen days. The work has taken longer than they said, and they have not been in touch with me or communicated with me... And the one time I did go back to my apartment, the toilet was clogged just to add insult to injury. Can you help

  Business Response

  Date: 03/24/2025

  The President of CMC Properties has spoken to **** on multiple occasions since this was submitted.  **** has been given the option to vacate, without penalty, or receive an additional half month's to equal a full month's rent credit.

  We are awaiting his decision. 

• Initial Complaint

  Date:10/21/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Apartment Complex is infested with German cockroaches and the complex is very cheap with treatment that they have gone through multiple companies and even mentioned the products I have bought from ****** is what they have been using and that is concerning being that the product is only 20+ dollars and there is an infestation with the entire complex along with many other property concerns I have that is a health concern as well as many other aspects that are concerns

  Business Response

  Date: 10/27/2024

  Dear *******
  Thank you for bringing your concerns regarding the roach infestation to our attention. We sincerely apologize for the discomfort and frustration this situation has caused you.

  We understand how distressing it can be to deal with such issues, and we want to assure you that your comfort and satisfaction are our top priorities.
  To address this matter, we have switched Pest Control Companies.  Our team is collaborating with OPC to ensure a thorough treatment and prevent future occurrences.  However, when the apartment is being treated by a Pest Control Company and then residents use their own form of treatment is does cause the treatment to counteract with each other.  The chemicals that the Pest Control companies are using are not something that you can buy in the store.  The chemicals are purchased with a license.  The licensing holds companies accountable for their actions, ensuring they follow legal guidelines and best practices in pest management.  Licensing also helps protect consumers by ensuring that pest control companies operate professionally and use approved methods and products.

  Please feel free to reach out to CMC Properties if you have any further questions or concerns.  

  Thank you again for your understanding. We are committed to resolving this issue promptly and ensuring your satisfaction.
  Best regards,
  Nicole A*****

  Director-Residential Property Management

   

• Initial Complaint

  Date:09/07/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment complex refuses to fix the toilet. It does not flush and the tank does not fill. I have reported this issued multiple times and nothing has been done.

  Business Response

  Date: 09/10/2024

  Hello! Thank you for bringing this to our attention. We believe we have resolved this issue as of 9/9/2024. We have reached out to you to confirm this and await your response. Please feel free to contact the property manager at the office if you have any questions ###-###-####. Thank you!

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told an apartment was available for rent and paid a $200 hold fee only to find out the apartment was not actually available. I am requesting a refund for this fee.
  4/30 - submitted request for move-in date of June 7th. Was incorrectly told that yes, there was a 1BR available for this day. Gave debit card over the phone so a $200 deposit could be placed to hold the apartment.
  5/1 - Toured model apartment. Was told a lease would be sent to me by the end of the day. Nothing mentioned about the apartment not being available at this time.
  5/4 - First copy of lease received virtually, date of lease start read June 15th
  5/6 - Called at 9:38am and left a message with the answering service who said I would get a call back within the hour.
  - Called again at 1:06pm since I never got a call back, no answer
  - Called again at 1:46pm - Spoke to assistant property manager. I said the dates on the lease were incorrect and needed to be June 1st not June 15th. Was told that that current tenants would not be moved out by then and they would not know what repairs needed to be made. I said that I needed to be moved in by June 7th at the latest due to work constraints. Told to call back June 1st and she would have more information.
  5/9 - Received Welcome email with June 15th listed as the date of move-in. I replied that this date still did not work for me and I would not be able to move into the apartment and requested a refund of the $200 hold fee.
  5/17 - refund denied due to “not cancelling by 5pm the following business day.” However, I was never made aware of this policy at any point. I did in fact call (3 times) the morning of the very next business day after the lease was received in order to address this situation. Up until I received this first lease, I still believed the apartment to be available June 1st and was still planning on moving here. I have made multiple attempts to contact the property via email and phone for several weeks with no response

  Business Response

  Date: 06/26/2024

  Hello! Our corporate office is aware of this issue will address the discrepancy with your move in date. Please contact our office at ###-###-#### and ask to speak to Julie regarding your refund.

   

  Thank you 

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lastest issue . Last fall 2023 my pipes busted in shower
  ********* called out the plumber and they fixed but here is now may 2024 and I’m still waiting on my tiles in shower to be replaced . I have been looking at old dirty nasty tape in the shower and it’s that ********* refused to get it fixed, in fact Courtney told me well the maintenance has other jobs and when they are complete they will replace tiles , the way I see it my issue was never complete and still not complete till this day.
  
  In the past I have told *********** that there is black mold growing in the bathroom , the window, willing and inside closet.. no one has ever circled back to follow up.. I been using ammonia to clean but the mold always comes back.
  
  Let’s move on to Sunday may 5th at 1130p and the tub started filling up with water out of nowhere. So I called the after hours and maintenance guy came over and he could understand what was going on , so on Monday the 6th , the same maintenance guy showed up to work on tub as he was plunging the ceiling in kitchen fell in and water almost flooded the entire downstairs and water got into basement . Not to mention the light was knocked out and the gas stove went out .. so the rest of the week I’ve have not been able to use my kitchen then the plumbers came and replace the pipes . Friday may 10th ********* sent out a contractor from another property and started to work on ceiling and replace the dryway .. at noon he started packing up and told me that ********* hasn’t provided the drywall that the drywall was on order so contractor told me that they have to wait and will come back Monday
  I spoke to Courtney and she explained that another maintenances guy was supposed to be able to replace tiles in shower.. I waited all day and he was no show and you know what Courtney told me , “ I don’t k own what happened to tile guy” wow
  Today 18th and no one from cmc or ********* properties called
  Why do I deserve this
  CMC =slum lords
  No one at cmc

  Business Response

  Date: 05/20/2024

  Hello *****

  Thank you for your feedback.  CMC Properties is taking your complaint very seriously.  We understand your frustration and want to get this fixed as soon as possible.  We have a vendor that can start on the repairs tomorrow, Tuesday, May 21, 2024.  It will take several days to get everything fixed.  We can also walk your apartment after the repairs have be completed to make sure all of the issues have been taken care of.

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I must say I've never had an experience such as this one. probably good that I didn't go thru with accepting a Apartment here after reading the reviews. They got a easy 50.00 app fee from me knowing he had no intentions on renting the apartment to me. ***** B****** property manager at Hyde park gardens seems to be overloaded and cant keep up with workloads or prospective tenants he's working with. We spoke and emailed back and forth about the unit I was interested in the unit ***** showed me. I looked at apartment 5/9 paid 50.00 fee 5/9 signed application 5/10. I Called ***** 5/13 he stated I was approved for the apartment but with a full deposit I understood, I told ***** I'd be there after work to pay the deposit Took of work a little early to meet my mother to pay the deposit only for ***** to tell me they don't hold apartments and it got rented. I was so frustrated I broke out in tears. Communication is always key, ***** could've simply sent an email or call to tell me the apartment is being rented. Instead I got an attitude from ***** when I asked for further clarity as to why I was told I was approved now the APT is not available! I got a total lack of understanding with my frustration and an offer on another unit that he knew was not with in my income. Moving is already a very stressful task why make matters worst by collecting fee money on Apartments you already have rental applications on. This has taken away from somewhere else I could've applied and put the fee towards. 50.00 is not a cheap app fee.

  Business Response

  Date: 05/16/2024

  Hello! Thank you for reaching out to us. We did have the opporutnity of speaking with the Property Manager and also reviewing your file. It is our policy to accept the 1st approved applicant. Being approved means, paying the required security deposit and also signing the lease agreement.  We do have other units for the exact same price as the one that you were interested in. We do apologize for any miscommunication and are happy to rent to you the other units that are available. Please contact our corproate office if you would like to move forward with your application. Thank you!

  Customer Answer

  Date: 05/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager of the mariemont townhomes property allows her boyfriend/husband to harass the neighbors and threaten the safety of children in the neighborhood. Friday April 26th at approximately 10:15pm he arrived home on his motorcycle, revving the engine as loud as possible up and down the street to notify a neighbor that they slightly blocked his driveway but still managed to pull his motorcycle in the garage and shut the door before the neighbor came out and moved their car. He has on multiple occasions threatened neighbors and has stated he is willing to run over any children in the street if they are in his way. Knowing we are on a residential street two over from a local school. The man is a danger to the neighborhood and wellbeing of the children in the neighborhood and his girlfriend/wife the property manager does what she can to make it go away and not face their actions. This has been ongoing for the better of a year we have lived on the street and from accounts of neighbors at least a year prior. Something must be done before he endangers our children and his partner covers it up by forcing tenants out and by harassing them until they move. At minimum this is a conflict of interest.

  Business Response

  Date: 05/02/2024

  Thank you for the feedback.  CMC Properties is taking your complaint very seriously.  We understand your concerns and want you, your family, and your neighbors to feel safe in your neighborhood.  We will be addressing the issue and will begin the process of taking action to get this resolved.

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *****
  

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CMC refuses to repair any damages to my apartment for three years. I have significant documentation of this. Walls *** ceilings leaked with water, windows broken open in the winter, black mold growing in the walls, electrical systems that fries everything I had, *** a virtually unusable bathroom. The staff harassed *** abuses tenants regularly, but always within 24 hours of a maintenance request of complaint. I was forbidden to use my property for approximately 6 months while continuing to be charged. Additionally, Jim C**** has approximately $3000 of my prepaid money *** refuses to return it to me.

  Business Response

  Date: 06/21/2023

  My name is Mary L***. I am the Regional Manager for CMC Properties/**** **** *******. *** ******* never allowed us access to her apartment. Every time we would attempt to address an issue in her apartment by email, she would deny us access. She always had excuses, even though the date *** times were agreed upon in advance by her. When we developed a leak in the bathroom ceiling below her unit *** the ceiling caved in, she still refused us access.

  Due to the  leak *** ceiling caving in from her shower, The unit could not be rented for 2 months. We served a non-renewal in hope that she would comply.

  That did not occur. She continued to deny us access *** make excuses. Upon her move out, CMC's  corporate office made several attempts to get a forwarding address. She did not respond.

  We mailed her security deposit deposition letter on April 17, 2023 with a check for $2425.00 to her last known address, (her Apt). We have record of the check being cashed on June 05,2023.

  We advised *** ******* to seek legal assistance as we have done everything we could during her stay at **** **** *******.

  Sincerely,

  Mary L***

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have enjoyed living in *** **** ** ****** **** apartments for the past 2 years. It is quiet, clean, safe and the staff have always been helpful. For the past 2 years, my rent has been reasonable at $970 /mo. However, i received an email on 10/13/2022 stating that my rent will increase from $970 to $1,450 per month! This is absolutely insane. It is so farfetched, in fact, that L**** ** **** came out and did a story on the unfairness, unreasonableness and negative impact that this is having on current tenants. Many of us are moving out due to the unrealistic price jump, which is conveniently coming right in the middle of the holiday season.
  
  Let me make clear that this is CMC Properties doing. The staff at *** **** ** ****** **** have been great. My issue is with CMC Properties. As a single father of 4 children, I want to thank you for ruining our home and our holiday season this year. Rather than buying presents for my kids, i will now, somehow, have to muster the words to tell them that Christmas will not be happening this year because Dad has to save over $2,000 in the next 2 months to use as a deposit on a new place to live. Seem a little extreme? Yes, i agree. But that is my family's reality this holiday season because of YOUR selfishness and greediness.
  
  With all due disrespect,
  A former happy tenant

  Business Response

  Date: 10/18/2022

  To: BBB 
  1 E. 4th, Suite 600 Cincinnati, Ohio 45202 
  From: *** **** ** ****** **** 
  CMC Properties **** *** ****** **** *** ***** 
  Re:  ID ********* 
  Responding to the complaint issued from ******* ******** / resident at *** ****. 
  

  This was a COPY of the email sent to all renewal residents indicating the change the company made regarding the rate increase. Since this was sent *** ******** has extended to us his  gratitude for the change and is considering renewing. At this time, we are awaiting his answer. 
  

  CMC Properties value our residents at *** ****. Winter is coming and we are offering a WINTER SPECIAL. We have reconsidered the rate increase you have already received. Renew with us for another year and receive ONLY a $200 rate increase per month. Please consider our offer and reach out to the office if you have any questions. Thank you. 
  

  Sincerely, 
  

  CMC Properties Mary A. *******/Manager 
  *** **** ** ****** **** ###-###-#### www.cmcproperties.com.************************* 
  

  If there is any further information you may need, please let me know. 
  Thank you, 
  

  Mary A. ******* / Manager 
  *** **** ** ****** **** 
  

  
  

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********