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Business Profile

Transportation

Priority Dispatch Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

This profile includes complaints for Priority Dispatch Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Priority Dispatch Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in connection with the ***** ******* complaint. This company is called Priority Delivery Express. As far as I know ***** dropped off the dog at this company to deliver the puppy to me in ********. This was after he had moved to ****. The company that was suppose to ship out the dog demanded to have $500 for a temperature controlled kennel for the flight from **** to ********. All transactions were on gift cards. The deliver company said they would not fly the dog without the temperature controlled kennel, we would also be refunded in CASH when the dog was delivered to my house. After about 4 hours with no communication they emailed us again and demanded $1,000 for flight insurance of the dog. I split it in half with ***** *******(breeder). When they received the gift card they would not fly the dog out that night. The next morning we had no response until about 9 saying the dog was going on the plane to OK. After another 4-5 hours after requesting for an update we finally found out the dog was in **********. We were then demanded to give another $500 for shots that’s the dog already had. We had no communication from them until 9:46 when they said they were almost to my house. After several hours of not showing up and emailing them they responded this morning saying the dog had died after the shots. All of the transactions were suppose to be refunded in CASH after deliver. The company said it was not the breeders fault it was the deliver companies fault and they would give us a refund.

    Priority Dispatch Inc. is NOT a BBB Accredited Business.

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