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Business Profile

Trucking Transportation Brokers

Mode One, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mode One, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contacted by Mode-One LLC on Sept. 11th, 2023, Nov. 2nd 2023, Dec. 18th 2023, Jan 5th 2024 and Jan. 16th 2024. Each time I have asked them to remove me from their list and Josh S******** has responded to me, so I can confirm that he has received each email. He continues to solicit me, even though I have made it absolutely clear that I do not want him or his business to communicate with me. His communication is borderline harassing, seeing that he has been asked multiple times to stop and he refuses.

      Business Response

      Date: 01/18/2024

      Thank you for reaching out.

      I want to apologize to Mr. ****** as the over-pursuitment was not made aware of to Mode One Upper management and the second I became aware I made sure my representative would cease contacting Mr. *******  On top of that I personally emailed Mr. ****** apologizing and even had my Representative (Joshua S********) write a hand-written letter apologizing to Mr. *******

       

      In our Industry our job is to Pursue Businesses offering our Transportation Services. As a company we work with Sunbelt Rentals and have for years. We are already an active Vendor with the Company and my representatitive was attempting to work with Mr. ****** and his location in Fort Wayne, IN as well.

       

      Attached is the same email chain that was sent in the original complaint and while i do not encourage this kind of pursuit in my mind it is not harrassment.  I believe 5 total emails were sent to Mr. ****** over a span of almost 3 months. As a business we are pursued/solicited DAILY by reps calling and emailing even though we have told them that their Service does not match our need. I see that as a Sales Rep just working hard to earn money and hopefully fill a void for a potential customer. 

      I want to stress that i do apologize for the over-pursuit and have informed my rep (Joshua Schwaller) to stop emailing and Calling Mr/. ****** and his location. 

      If you need anything from me please don't hesitate to reach out. 

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