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Business Profile

Hotels

Holiday Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We arrived on Friday for a graduation that evening. The entrance way smelled like fish.
    We took the elevator up to the third floor. The elevator was clanging and shaking the whole way up.
    Coming down we took the other elevator, it did the same.
    On Saturday morning we left the premises early for a second event and we were out until the evening.
    I notified the person at the desk that there was black mold on the ceiling of our room. And that my daughter was immune compromised.
    They thanked me for letting them know

    When we got home I called and asked for the manager. I told the gentleman I spoke with about my concerns. His response was “thank you for telling us, I’ll notify housekeeping “.

    I will be filing a formal complaint against both Booking.com and Holiday Inn. Neither entity is willing to take responsibility for what is clearly a misrepresentation of the quality of the service. 
    I have spoken to and communicated via email with both holiday inn and booking.com, and you each advise me to speak to the other. Such a lovely game of cat and mouse you have established. 


    The hotel was advertised on your site either high ratings, which are quite obviously false. 

    I am a requesting a refund based on the health endangerment you put my family in

    Stay dates: 5/31/24 - 6/2/24

Holiday Inn is NOT a BBB Accredited Business.

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