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Business Profile

Moving Companies

Two Men and a Truck

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I scheduled service, I was only asked for a deposit. No other details of additional charges were mentioned. When it was time to pay after my move was completed, I was informed of a $150.00 charge to cover any damages. I asked at that time for it to be waived. Was told no, since it was already charged. I called and asked for a refund of this charge as I was not informed of it in the beginning.
    I was told that the charge should be waived before services rendered. How can I waive something I don’t know about.
    I was also told I used their services last year. Again, no mention of the charge. Plus, how was I expected to remember.
    I would like the charge refunded.
    I had no choice but to sign the receipt as everything was already delivered

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company moved my household in March, They broke the rail on my bed in two. The bed is only 3 years old, so I provided them with the company name, manufacturer name, phone number and part number for this bed rail. At one point they said it was ordered and was on the way. I never got the rail. It's been 9 months of constant calling and emailing. They filled out an accident report at the time of delivery. I sent them pictures of the broken rail.

Two Men and a Truck is NOT a BBB Accredited Business.

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