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Business Profile

Farm Equipment

Koenig Equipment, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Koenig Equipment, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Koenig Equipment, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      I appreciate their quick response and actions to resolve the issue.



      Sincerely,



      **** ****d let me know they weren't coming on April 17th. I called again on April 18th, spoke to ****** * and ****** said he would call me back on April 21st. Once again, koenig failed to call back on the agreed upon date. ****** *. Texted me at 5:02 PM on May 7th and said ***** would be by the next day to correct the defect. I asked if there was a timeframe on when he would be here and ****** replied that it would be in the morning but he didn't have a time. On May 8th koenig once again failed to show up or call. On 5/8 I texted ****** at 5:30 to ask if it was going to be another no show but never received a reply, which seems to be koenig's standard operating procedure. It's a shame they are so unwilling to support the products they sell.

      Business Response

      Date: 05/16/2025

      ****, 

      Thank you for reaching out and sharing your experience with us. We do apologize for the inconvenience you have faced regarding the safety recall of your tractor. Your feedback is invaluable and we appreciate your patience. 

      We have taken your concerns seriously and have worked diligently to ensure that the necessary repairs are made to your satisfaction. We understand how important it is for you to have reliable equipment, and are always committed to providing you with the support you deserve.

      We truly value your business and look forward to serving you again in the future. If you have any further questions or need assistance, please do not hesitate to reach out! 

      - The Koenig Equipment Team

    • Initial Complaint

      Date:10/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

      Business Response

      Date: 10/23/2024

      Thank you for taking the time to share your experience with us. We apologize for the inconvenience you've faced regarding the mower belt purchase. At Koenig Equipment, we strive to provide clear communication and quality service. We understand your frustration and want to make things right. We've attempted to reach out to you and left messages, but we haven't been able to connect. Please contact us at your earliest convenience so we can address your concerns and find a satisfactory solution.

      Your feedback is invaluable in helping us improve our services, and we are committed to ensuring a positive experience for all our Customers. Thank you for your patience and for bringing this matter to our attention.


      Sincerely,
      The Koenig Equipment Team

    • Initial Complaint

      Date:02/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We agreed that if I make a payment I would/am paid in full and have a receipt stating that. 
      Thank you for your Service!
      sible for this bill!They are charging me for Half the the Cost of the repair $582.36.
      Thank you!
      Douglas Lowry

      Business Response

      Date: 03/06/2024

      ********,

      Thank you for the quick response and a copy of the complaint.  What the customer has described is factual in the sequence of events.  I note that our Turf Service Writer was just a couple months into being hired into the role at Urbana.  Additionally, the John Deere system did have a default date of a warranty expiration of 3/5/24 that the service writer was looking at.  Upon making the repairs and submitting the claim to warranty, our warranty administrator actually determined that the date entered by John Deere was incorrect and that the machine was not actually every registered with the purchaser's name and contact information.  The lawn mower was actually purchased in 2014 from Lowe's and the warranty would have expired in 2016 or at 120 hours, whichever would have come first.  Our Service Writer did contact back the customer and removed $673.39 from the invoice that resulted in the repairs for the oil leak.  The customer agreed to this resolution and a final invoice of $582.36 was paid by the customer. 

      On February 23, 2024 I was notified from an email that the customer had filed a complaint with the BBB.  I immediately called the customer at the number he provided to us.  I was unable to make contact, but I did leave a voice message.  I did not hear back from the customer and left a second message on 2/27/24.  To date, I have not received a phone call back from Mr. Lowry.

      Thanks for the time and understanding of the events and how we attempted to remove the expense from the customer and complete two follow-up calls.  Should you have any questions or additional follow up, please let me know.
       
      ***** *****

      Regional Business Director

      Koenig Equipment, Inc.

    Koenig Equipment, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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