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Business Profile

Pizza

Domino’s Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on June 5, 2025, I ordered delivery from this location and selected contactless delivery. I provided additional instructions to leave it in front of my door at the top of stairs. Upon arrival, the delivery driver, *******, called me and stated he could not leave it at the door. He said it was a new policy.. This is not listed anywhere on the website, and the website actually states quite the opposite. I am a sexual assault survivor, a single woman, and it was dark outside. To add to this, I did not know this man,and I never select to open the door to anyone I dont know, based on past experiences and future safety practices. I informed ******* I would prefer him to leave it at the door as I was uncomfortable answering for someone I didnt know. He was very flippant sarcastic with me, stating he was returning my food to the store then and ended the call. He did not offer other options or let me call my sister while I answered the door for safety. I called the store manager who said she could not refund me and to call corporate. I could not reach anyone by phone so I corporate who was very aggressive and blamed me for the situation. I cried at how aggressive their responses were. I have been calling corporate for 2 weeks with no response. The customer service representative emailing me is refusing to transfer me to a supervisor. They said its my fault for making the driver feel bad. all I want is a refund- not coupons or credits as I will not be using this business anymore after this experience.

Domino’s Pizza is NOT a BBB Accredited Business.

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