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Business Profile

Plasma Donation

Grifols Biomat USA - Plasma Donation Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IM SO SICK AND TIRED OF BEING MISTREATED,DISRESPECTED, PICKED ON,
    SINGELD OUT AND DEMONSTRATED AGAINST BE A STAFF MEMBER NAMED (******) AT GRIFOLS PLASMA CENTER ***** ******* ** ****** ** ***** WHO ACTS LIKE A WANNA BE BULLY. I HAVE MADE 3 WRITTEN COMPLAINTS ON ****** FOR HER ACTIONS LISTED ABOVE WITH GRIFOLS AND I HAVE GOTTEN NO RESPONSE FROM MANAGEMENT OR UPPER MANAGEMENT. ****** HAVE BEEN TREATING ME TIS WAY FOR ALMOST A YEAR AND ITS REALLY SAD THAT SOMEONE TRYING TO HELP OUT AND MAKE EXTRA CASH BY GIVING THERE PLASMA HAS TO FEEL ANY OF THE THINGS I FEEL WHEN I DONATE. ITS JUST SO UNCOMFORTABLE AND NERVE WRECKING. SHE WILL EVEN GO AS FAR AS TO TALK ABOUT YOU IN SPANISH TO HER COWORKER IN FRONT OF YOU BECAUSE SHE THINKS I DONT SPEAK SPANISH AND I DO. ****** HAS PURPOSELY DELAYED MY DONATION PROSSES, PURPOSELY SET MY DONATION PROSSES TO BE UNCOMFORTABLE. ****** HAS TAKEN ME THE FIRST PERSON TO DONATE AND SEAT ME AND THEN GO SET 5 OTHER PEOPLE UP AND STICK THEM SO THEY CAN START THERE DONATION AND THEN COME BACK TO ME TO STICK ME SO I CAN START. ****** HAS ALSO WATCHED ME COME IN EARLIER THEN OTHER DONNERS AND FINISH BEFORE THE SAME DONNERS BUT HAS LEFT ME DONE SITTING TO GO UNHOOK DONNERS THAT CAME AFTER ME AND SHE DOSE THIS TO ME ALL THE TIME. THE NEEDLE LITERALLY HURT ME WHEN SHE FINALLY COME TO PULL IT FROM MY SKIN FROM NOW DRIED UP BLOOD. SMH. WHATS EVEN MORE DISTURBIG IS THAT AS I COMPLAINED TO HER MANAGER TODAY AND ANOTHER DONNER SPOKE UP LIKE SHE IS PURE EVIL AND THATS JUST FLAT OUT TRUE. 100% .LIKE I FEEL LIKE I CANT DONATE WHILE SHE IS THERE BECAUSE IM JUST DOOMED FOR SABOTAGE. BBB PLEASE HELP

    Business Response

    Date: 10/17/2024

    I spoke with business; complaint handler Mario and he advised he doesn't know who this employee is as the complaint is for their California location and this is their Toledo location.  There's nothing he can do to resolve this.

Grifols Biomat USA - Plasma Donation Center is NOT a BBB Accredited Business.

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