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Business Profile

Smoking Products

Wild Bill's Tobacco Bowling Green

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smoking Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This store sold me a "YoCan Dyno".This device gave me nickel poisoning (I'm allergic to Nickel). I had fluid filled hives/rashes all over my stomach. It took a week to isolate that it was the device Wild Bill's sold me. This situation was a health concern for me.I've never had this issue with other devices. For example, I had great experiences with the "Lookah Seahorse", which is a similar product form another company. Nickel in Lookah's products does not contaminate what I'm inhaling.. However, clearly there's a design issue with the YoCan Wild Bill's sold me, which DOES leech nickel.Wild ****'s wouldn't allow me to exchange it for something else or get my money back despite it being within the return window and providing my receipt.When I bought it they told me explicitly, verbally, and in writing that I could return it within 14 days if I had any issues. Their receipt says I can return it within 14 days no questions asked. But suddenly they present a policy that if it's used it can't be returned. This "If used" policy is not advertised anywhere and is misleading.I find how this was handled to be unethical.

    Business Response

    Date: 06/17/2024

    We resolved the issue for the complaint and accepted the device back to trash it for the customer with a full refund. We were not acting unethical in refusing the device to be returned. The issue was with the manufacturing of the device and should have been dealt with through Yocan directly. We are unable to accept devices with customers product in them and that is why the associate stated they could not accept the item. We had the customer throw out the part pertaining product in order to bring it back into the store. 

     

    Customer Answer

    Date: 06/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

Wild Bill's Tobacco Bowling Green is NOT a BBB Accredited Business.

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