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Business Profile

Storage Units

B.G. Storage
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a summer storage unit for my daughter through BG Storage LLC. This is our second year using this location to store her items. In July I received my invoice due on 7/1/24 and inquired (through e-mail) why my invoice due date changed as the contract we signed stated the due date was the 10th of the month. I was advised this was due to the pending sale of the unit to new ownership. I paid the bill.

    This month I reached out to get the last bill prorated (as I did last year) as my daughter will only be occupying the unit from 8/10 - 8/17 (per our contract terms). I did not get a response to my initial e-mail so I attempted to call the number on the invoice and the phone number was disconnected. I sent two subsequent follow-up emails and have been unable to contact the business. The number listed for the company on the BBB page is not the number on the invoice. Nevertheless, I called that number as well, and still no response.

    Business Response

    Date: 09/05/2024

    This issue has been resolved and a refund has been issued despite the fact that the lease agreement was not upheld by the customer.

    Customer Answer

    Date: 09/06/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

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