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Business Profile

Student Housing

Copper Beech Townhome Communities, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Housing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son's lease ended 07/29/2024 and we received a move out statement totaling $387.53.
    We have asked several times to receive the move in photos that we submitted, we think some of these charges were there prior to move in date and was documented. We have also asked that his $250.00 deposit to be applied. ***, the property manager, had sent us an email on 08/06/2024, stating to give them 10 days to respond. We still have not heard from the property.
    I had sent a couple emails last week and asked for our request to be met by 08/23/2024; the last statement said we had to pay within 2 weeks of 08/20/2024.

  • Initial Complaint

    Date:09/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 28 my son ***** ******** filled out an application to sublease a apartment with 2 of his friends, so that his one friend could go to bowling green university, doing it as a favor for a friend. 2 weeks or so later I had to put my initials on a paper for him to rent.2 weeks after that the friends said they weren't moving in, they deliberately did that to him. I called copper beech explained the situation to the supervisor, she told me no problem we usually are full by July so we will just replace him. I called at least once a week to make sure he would be replaced, thought he got replaced, then they tell me **** has been switched to another room, mind you he never moved in, in the first place. Move in date was for August 22 2022 until august 22 2023. Didn't even give anytime not even 2 weeks to change your mind. Charging me for full amount for August 1 even tho move in date wasn't until august 22. His 2 roommates were replaced, but he was not. They are trying to charge me 1,500 for my son not even living there.
    Thank you very much
    ***** ******** Any questions please give me a call at ************

Copper Beech Townhome Communities, LLC is NOT a BBB Accredited Business.

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