We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Services

Action Appliance & Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used Action Appliance in the past to repair my washing machine. The most recent incident involved my washing machine to stop aggitating clothing. I contacted Action Appliance on Friday, November 1st. I was told a technician would arrive on Monday, November 4th. A technician did not contact me or show up on November 4th. I called Action Appliance inquiring when a technician would be at the house, I was told it would be the next day, Tuesday, November 5th. The technician did arrive on November 5th. After running a diagnostics on the machine, he intepreted the problem to be the main drive motor needed replaced. He did not have the part with him, would have to get it from a local supplier. He would return on Thursday, November 7th to install. By the end of the day on November 7th I did not see or hear from the technician. I called the phone number I had. I talked with the technician's father and explained the situation. The father told me his son was not returning his calls and that he would get back to me and let me know what he found out from his son. The father gave me the son's cell phone number, which I called and left a message asking the technician to call me back and inform me when I could expect to have the machine fixed. Be Friday, November 8th I didn't get a response. I again called the father. The father said he was driving to Michigan and that he would install the motor on Monday. Not able to wait, I drove to Youngston, OH (60 miles) to get the motor and installed it myself. The machine had the same issue with the new motor, indicating the motor was not cause of malfunction. I procured another service who repair my machine on Tuesday, November 12th. The culprit was a clutch assembly. When contacting Action Appliance November 12th to request they refund the $200 I paid as a deposit (on November 5th), I have not had any response from the father or son since.

Action Appliance & Repair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.