Complaints
This profile includes complaints for CBIZ, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** was hired to handle payroll for my business. They failed to file the proper paperwork by the quarterly deadlines in the state as they are required. As a result I am being fined by the state. I was unable to reach them via email for months. Even after firing them they haven't paid the late fees I incurred and have taken money from my business account without my authorization.
Business Response
Date: 02/28/2023
I have reached out to the proper business unit to get additional information. I hope to have more of an update in a few days once I have researched.
Thanks,
******* ****
Business Response
Date: 03/09/2023
I am still working on a resolution with the business unit.Customer Answer
Date: 03/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have reached out to **** multiple times before and after I filed this complaint and have been assured that they will have the “right person” contact me. No one from **** has reached out to me either by phone or email. They have made ZERO attempt to remedy this situation.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
**** ******
Business Response
Date: 03/24/2023
**** was engaged to
provide payroll services for the Complainant’s company in April 2022. The state requires electronic filing of
returns and payment of taxes. July 25, 2022,
**** emailed Complainant requesting access to their state tax account for the
performance of these tasks and indicating the second quarter report was due
August 1st. Complainant’s August
13, 2022 email indicating **** had been granted access and the follow-up email
approximately two weeks later were missed by ****.
Both payroll and
tax amounts are withdrawn from a client’s account each time a payroll is
processed. Fourth quarter 2022 is the
last tax quarter **** was authorized to process for Complainant and no further tax
amounts have been withdrawn from Complainant’s account.
**** does not
currently have access to Complainant’s tax account. Since ****’s receipt of this complaint, ****
has emailed Complainant requesting ****’s account access be reinstated for
purposes of filing any missing tax returns and resolving the late fees but has
received no response.
Complainant can
respond to one of the recent emails from **** or email ****payroll@****.com
once access is restored. **** will then file
any missing returns and pay any taxes due. **** will accept responsibility and pay for any late fees and
penalties. **** will notify Complainant
by email once all the issues have been resolved and ****’s access to the tax
account can be terminated at that time.
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