Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off 7 packages to this UPS store location at 6:19pm, all of which were sealed. And had properly affixed shipping labels emailed to me from UPS for the contents of each package with the exception of the one which had a QR code Generated by UPS that was scanned from my phone at drop off. After leaving the store with my receipt and getting home my eith my son who was also with me carrying the 7 boxes, I notices the employee had scanned one box twice, leaving me no record of one of the packages tracking numbers as the information is no longer available via the email the company uses to send you the printable label. I then logged into My UPS on my android devixe and saw only 6 packages visible of the 7 I dropped off the night before. I called the store the next day and was told that I'd have to call something called the Hub. In the meantime 6 ofntheb7 packages were beginning to move towatheir destinations. The contents of all but the one with the QR code were electronics. Later that day an unusual tracking number with no information. Or location appeared in my shipping history. I assumed it was the one that the employee failed to scan at checkout, however it ended up being an untraceable invalid or fake tracking number which could not produce any information. I called both the hub and the store. Both reetrdly telling me they need the tracking # despite my telling them.it was on the box. The manager reviewing his video inside the store verifying all my boxes were taken by the driver that evening. Which leaves me responsible for a $150 device exchange from Ring Security. Both the Hub and the store refuse to pay for the missing video doorbell despite their failure to scan the box at the store when dropped of and when the driver loaded into the truck. Store Mgr claims to have security video that his employee didn't steal the device and the hub keeps asking for tracking number I don't have access too. I will be charged for the item and I want my $150.