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Business Profile

Animal Hospitals

Animal and Avian Medical Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/20/23..Called Animal and Avian..****** vomiting ..wouldn't let me bring him in, sent me to *** *** **. (they were still open but wanted to leave for the day. Owner did not want to stay.) *** *** did xray and found large rock in ******'s intestine. Made him comfortable for weekend..I wanted my vet to do the surgery. (thought I could trust them.) *** *** cost: $542.09. 5/22/23..Dr. ,******* did the surgery. Did not check sutures and ****** was leaking fluid from his rectum and later from the sutures. Called Vet the next day and told them of this and was told that it was normal. By Saturday, ****** was seeping through the sutures..again Animal and Avian wouldn't do anything, because they wanted to leave, and sent me to ************ ****** ** where he had emergency surgery. My puppy was only 10 mos. old and he almost died. Total cost of ************: $8,745.00 (5/29/23.)

    Customer Answer

    Date: 02/08/2024

    ***** ******* works at animal and avian and she did the first surgery on my dog.  She did the removal of the stone he swallowed but didn't check the sutures and they began leaking the next day.  I had to take my dog to a vet emergency hospital because when I took him back to animal and avian they refused to treat him.  He had developed an infection and I almost lost him.  He was only 10 mos. old.  I have to mail a copy of the bill to you...my computer won't let me send because the file is too large.  What is the address I need to send it to.

Animal and Avian Medical Center is NOT a BBB Accredited Business.

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