Heating and Air Conditioning
Heart of Ohio HVAC, Plumbing & Electric, LLC.Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:03/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint has been satisfactorily resolved by Bers. Thank you.
second shower install and made sure that they followed manufacturer techniques. However, we later discovered that the shower faucet leaked and would wake up in the night with large discharges of water. In having this issue investigated by a new plumbing company, we were told that the faucet had not been properly secured and was loose in the wall. This repair involves drywall removal and replacement to correct. We are now also faced with a technical issue that compromises the integrity of the shower: Drain fixtures are to be sealed with silicone, not plumber’s putty, as plumber’s putty can cause cracking in fiberglass and acrylic showers. We have the original shower that shows the use of plumber’s putty and the incorrect seating of the shower causing it to creak. As the integrity and longevity of the shower unit is compromised, this is no longer a complaint regarding time or inconvenience. We are asking that our original payment be refunded.
Business Response
Date: 04/23/2024
Good morning,
I reached out to customer and left message for Mr. ********** to contact me at office (4-23-2024 at 10:15am).
Thank you,
*** *******
Initial Complaint
Date:07/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.d contractor was incredibly unprofessional and I requested I be able to source a contractor myself and receive reimbursement for the repair charges. Brad at BERS agreed and said I could email him the drywall repair charges (discussion via phone call). After several months of struggling to find a contractor to perform the work, I finally sent a quote to BERS and have received no response.
I would like to file a complaint against the business for complete negligence for safety regarding the exhaust pipe venting carbon monoxide into my home, as well as unprofessional conduct in settling this dispute. I am requesting assistance in receiving full compensation for the repair of the ceiling ruined by the broken drain pipe. I have attached my email to BERS which never received a response, as well as photos of the damaged ceiling.Business Response
Date: 09/15/2023
Tell us why here...Check has been sent to homeowner.
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