Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24, I wrote to the company about a package of bit o honey that I bought at *******. The candy was stuck to the wrappers and it was hard to get any candy that didnt have a piece of wrapper still stuck to it. On nov 7, I received a replacement in the mail from the company. On nov, 8, i ate a piece and noticed it was a little tougher to eat then normal, After having 1 piece my crown on my tooth fell out. I went to the dentist the same day and had it fixed and spent $109. I contacted the company on the same day to let them know what had happened, i didnt hear back. I wrote again on Nov 23, didnt hear back . On dec 27, i wrote yet again and they finally responded on jan 2 and said their insurance company would call.. I get a call a few days later from their insurance company. I explained what happen and was told there is nothing they can do... I have had my crown for a couple years and NOT once has it ever came off nor has it come off after having it fixed this one time..

  Business Response

  Date: 03/26/2025

  To Whom This May Concern:

  The consumer reached out to our company on 9/24/2024 stating " i
  bought a bag of bit o honey and they were all stuck the
  wrappers    30800 98400     7/19/2025 082200 "

  We reached back out to the consumer and apologized. We also sent a replacement bag to her on 9/27/2024.

  On 12/27/24 she reached out to the company again stating " a
  few months ago, i bought a bag of bit o honey.. I sent a complaint about it and
  i was sent a new bag... I opened it and had one, i noticed it was a little
  harder then usual and it took my crown off my tooth. i had to rush to the
  dentist to have it put back on and it cost $100... i sent several emails and
  all have gone ignored "

  Again, we reached out to her and apologized and had our insurance company reach out to her because she was wanting us to cover the cost of her dental bill. The insurance company reached out to her right away and she was not able to provide any of the candy that she claimed broke her tooth. the insurance company sent her a letter on 1/13/25 and denied her claim. 

  We feel that our company went above and beyond to address her concerns and even sent her a replacement bag for her initial complaint. We had our insurance company contact her personally as well for her second complaint. She was sent a multiple emails and a letter addressing this issues and concerns as well. 

  Customer Answer

  Date: 03/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i never had a issue with my tooth until i received this bag.. as soon as i ate one, my crown popped off.. I had to rush to the dentist that day and have it replaced.. it was $100
  
  
  
  Sincerely,
  
  
  
  ****** ******