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Business Profile

Mental Health Services

Cedar Ridge Behavioral Health Solutions LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for Cedar Ridge Behavioral Health Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cedar Ridge Behavioral Health Solutions LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/08/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving bill that is inaccurate. I've called the company 11/13/23 left voicemail for billing department no return call, 11/27/23 spoke to Malorie insurance department she was looking into balance but didn't not receive return call. Per bills received balance as of June 26th 2023 $263.23. I've paid check # 1051, $53.64 6/8/23,#1058 8/31/23 $55.59, #1063, $55.00 10/8/23 all checks have cleared per my bank which should give remain balance of $99.00. Received invoice today balance of 154.00 also showing I made payment of $1.95 which I have not. My daughter ***** ***** who is the patient has not been seen there since May 2023.

      Business Response

      Date: 01/17/2024

      The complaint was reviewed and discussed with the customer.  A new bill with corrected information was provided and customer is satisfied with new billing amount provided.  

      Customer Answer

      Date: 01/19/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* ********

    Cedar Ridge Behavioral Health Solutions LLC is NOT a BBB Accredited Business.

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