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Business Profile

Window Cleaning

Bowtie Window Cleaners
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We engaged Bow Tie Window Cleaning to clean the exterior windows of our home. They came on Saturday, June 25 and completed the service. At that time, there were three screen that required repairs and Bow Tie said it was something they could do. They took the screens with them and we have not heard from them since. Multiple phone calls and a request through their website have gone unanswered.

    In the meantime, we have a contract on our home for sale and the buyers are expecting screens! If Bow Tie is unable to perform the repairs, then simply return them to us immediately!

    What kind of business ignores phone calls and requests for status on service they agreed to perform? One of the reasons we were comfortable hiring them in the first place was the BBB rating!

    Any helpful actions on your part are appreciated!

    Business Response

    Date: 08/29/2022

    ********
    I am awaiting material to finish these screens and will have them back within the next week or so. Sorry for the inconvenience 
    Thanks ****

Bowtie Window Cleaners is BBB Accredited.

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