Reviews

Review Details

• Review fromTyler H

  Date: 05/20/2024

  5 stars
  GREAT SHOP VERY PROFESSIONAL AND A VERY AFFORDABLE PRICE .
  CHRISTIAN BASED ALSO ... AMAZING

• Review fromVison S

  Date: 08/12/2023

  1 star

  Vison S

  Date: 08/12/2023

  Scammed out of 4,100 for them to not have fixed anything. Do not take your car there. You will lose money and time. The owner refuses to make things right or actually fix the problem. Poor service poor communication poor work. Bad business all around.

  Hoffman Auto Repair

  Date: 10/17/2023

  The Ohio Attorney General's office has reviewed this complaint and has found no merit to pursue further actions. What follows is my response to their complaint:
  
  Hoffman Auto Repair has served the central Ohio community with quality auto repair for 42 years and never have we experienced such a vicious response and quite honestly attack from a customer. The vehicle, a 2016 Ford Focus, was towed to us on 11/22/2022 in inoperable condition due to a catastrophic failure. The vehicle had no oil pressure which is probably the worst failure an engine can have. Not knowing how long the vehicle had been operated without oil pressure, we chose to forego the normal test drive and affect the necessary repairs.
  
  Although there was no appointment, we were able to work the vehicle into the schedule at the very next opportunity. Upon diagnosis, we determined that the oil pump had failed resulting in the loss of oil pressure. We had to special order the parts from the dealer, which did extend the repair time. Parts were received and installed and oil pressure was restored. Upon test driving the vehicle, it was noticed that although the oil pressure was back to normal, a new problem was observed, low engine power. It had been impossible to diagnosis this problem previously because the vehicle was inoperable upon arrival. The low engine power condition was found to be caused by a failed turbo, a highly common failure on turbo vehicles when driven for an extended time without oil pressure. We promptly ordered the necessary parts, again from the dealer, which took some time. The new turbo was installed and power was restored. In appreciation for their business and recognition of the extended time it took to receive special order parts, our Service Advisor discounted their ticket by 10% (over $400). The customer paid the invoice and left satisfied with the service we provided. This was 12/22/2022.
  
  We did not hear from this customer for almost 7 months. Our reasonable assumption is that the vehicle was running fine and there were no issues. Their first call to us after the December repair was in early July when they called to report a loss of engine power. We worked them into the schedule again at the very first available opportunity for repair. Our technician diagnosed that the turbo had once again failed. Given that our service was under warranty, we ordered the parts and affected the necessary repairs at zero cost to this customer. Upon the final test drive of the vehicle, the technician observed an abnormal noise coming from the engine. Our suspicion was that the original no oil pressure condition caused additional internal damage to the engine and offered to diagnose the issue further. The customer was unhappy with our diagnosis and suggested that we were “giving him the runaround”. He took the vehicle as is telling our Service Advisor as he left that he was going to take it to the dealer for a second opinion. We weren’t afforded the opportunity to diagnose this new issue further.
  
  The customer called our Service Advisor on 7/31 demanding a refund, which is when the Service Advisor escalated the issue to me as the shop owner. In preparation for my call back to the customer, I decided to research known issues/problems with the 2016 Ford Focus, especially the 1.0 liter Ecoboost engine that was in the customer car. I immediately found an untold number of social media posts and groups expressing their dissatisfaction with the Ecoboost engine. One such group with close to 15,000 members was named "Ecoboost Nightmare”. As I dug deeper, I also discovered a class-action lawsuit filed against Ford just a few weeks prior on 6/9 https://www.classaction.org/news/time-bombs-ford-ecoboost-oil-pump-defect-can-cause-engine-failure-while-driving-class-action-says specifically for the premature failure of the oil pump on the 1.0 liter EcoBoost engine in the customer vehicle causing "catastrophic engine failure without warning while driving, lost motive power, and/or sudden limp mode activation, increasing the likelihood of a collision”. Exactly what this customer was reporting. Upon my return call to the customer to discuss his concerns, I presented him with the results of my research. I explained that the symptoms that he was experiencing was not a result of our repairs and had been reported by others all around the world and that there was active litigation against Ford in that regard. I explained that our repairs were performed satisfactorily and what he was now experiencing was a catastrophic failure of the engine brought about by the original failure of the oil pump, the very subject of the lawsuit. I explained that his only path of recourse was with Ford, because no amount of repair by Hoffman or others, outside of complete engine replacement (which only Ford can do), will restore the vehicle to full operational condition. The customer was unhappy with my response and thus began a smear campaign on social media enlisting two other family members.
  
  In summary, the vehicle was brought in with a catastrophic failure of the oil pump, subject now as we come to understand it of a class-action lawsuit against Ford. This failure very likely caused significant internal damage to the engine that was undetectable. Hoffman Auto Repair fulfilled our obligations to this customer completely, without error, through our repair of the known failed components. The problems the customer is now experiencing with their vehicle are as a result of the original failure and are in no way related to our repairs. The only remedy for the customer to bring about complete resolution of this complaint is through Ford directly.
  
  Lastly, it is important to point out that this customer also posted similar, slanderous online reviews against the used car lot where they purchased the vehicle. Their review reveals their overall dissatisfaction with the vehicle extended beyond the engine issues and it predated any work having been performed by Hoffman Auto Repair.

• Review fromLawrence H

  Date: 06/30/2023

  1 star

  Lawrence H

  Date: 06/30/2023

  If I could give 0 stars I would. Hoffman repaired a coolant and oil leak on my 2011 Audi S5 to the tune of $2200. My check engine light was on when I picked up my car. They kept in till the next day and told me my intake runner assemblyes needed replacing to the tune of over $3400. I declined the work because my engine light was not on when I took it to them. Today, I went to Byers Audi and paid a $179 diagnostic fee. Turns out the intake runner fault sensor was unplugged. They plugged it back in and everything tested good. Happy to have my car back without getting cheated.

  Hoffman Auto Repair

  Date: 10/17/2023

  There was merit to this customer's complaint. Unfortunately, as the owner, I was not aware of the issue until I read an online review. I contacted the customer directly to acknowledge the misdiagnosis by our technician and offer to pay for the extra diagnostic fee. The customer accepted and was satisfied, ultimately deciding on their own to revise their online review.

• Review fromNiki S

  Date: 06/11/2023

  5 stars
  Excellent service, doesn’t over charge or over diagnose. Friendly staff and the work was done in a timely manner. I’ve referred friends there now, too.