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Business Profile

Heating and Air Conditioning

Canal Winchester Heating and Cooling

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Canal Winchester Heating and Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canal Winchester Heating and Cooling has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/31/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accept the business's response to resolve this complaint.



      Regards,


      ***** ******* ******* and Five Star Heating and Cooling Group. I would like a fully functioning furnace with a quality blower please.

      Business Response

      Date: 06/10/2025

      Thank you for the opportunity to respond.

      We understand the frustration and inconvenience this customer has experienced, and we sincerely empathize with their situation.
      This customer purchased a ******* furnace in 2018, which includes a 10-year parts warranty from the manufacturer. The component in question—the blower motor—has unfortunately failed more than once. Each time, we have followed proper procedure by replacing the failed part with the OEM (Original Equipment Manufacturer) component specified by *******. This is required in order to maintain warranty coverage.

      We understand the concerns regarding the ****** blower motor. To help address the situation thoroughly and professionally, we’ve now involved our ******* representative, **** ******. With his support, we are confident that every step being taken is in line with *******’s recommendations and best practices. We want to assure the customer that we are doing everything within our power to provide quality service and resolve this issue as effectively as possible, given the manufacturer’s requirements.
      We remain committed to helping this customer achieve a reliable and fully functioning system and will continue to advocate for the best possible outcome.
      Sincerely,
      Five Star Heating & Cooling Group

      Since then the blower motor has been replaced, and the air filtration unit has been reconnected. We left our professional opinion in lowering the MERV rating of filters used to provide less restrictive airflow, which can cause blower motors extra strain and failure. 

    Canal Winchester Heating and Cooling is NOT a BBB Accredited Business.

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