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Business Profile

Apartments

The Moors At Countryview

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been living here since 2022 at this apartment complex and I have called it home. I do not wish to move anytime soon. The apartment complex has had my vehicle towed, even though there isnt any signs stating that any violators parked without a parking permit hanger in ********* will be towed at the owners expense. Legally, I thought thats what they had to do. With all due respect, they should have signs stating the violators parking without the proper permit would be towed. Such matters was not addressed in my lease that I signed to live here for the next year did not state that my one parking spacedesignated per apartment had to have a hanger parking permit. My entire front end of my ***** was completely destroyed and the front bumper ripped off, and I was not told by the lease or the leasingoffice. I had to have a ****** parking permit hanger in the window.I called the police and I told them it was an illegal tow and a stolen vehicle. And another matter my lease I signed was for 1078-1178$/mo but I am continually being charged $1300-$1400 a month!!!! Also, there is no outdoor lighting now for the last several days. The outdoor lights have been all turned off. Its completely pitch black out outside of our doors to where our apartments where I live on the third floor!! theres a lot of sketchy behavior going on

    Business Response

    Date: 04/02/2025

    Good afternoon

    I am sorry to hear about your experience at The Moors, however T&************ no longer owns or manages The Moors apartments and we are not the correct contact for this complaint. The current contact info for the new management company is on the Moors Website- ***************************************

    We would love to connect with you about placing you into a better home with us so that you do not have to deal with such issues that you are currently experiencing. Please reach out to me at ************ and we can discuss other housing opportunities for you as we have locations around central **** and elsewhere. Thank you

    ** Sabatino 

    Customer Answer

    Date: 04/11/2025

    this is no longer a T&R properties.... 

     

    I was being notified that this is now in asset living property, so its under our completely different management

    Customer Answer

    Date: 04/15/2025

    So I went to go back to the portal because I was planning on paying this late and now it is at this price for my April 1st rent

The Moors At Countryview is NOT a BBB Accredited Business.

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