We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Plumbing One, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Plumbing One, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Plumbing One, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      None of this is true I never sent any pictures to her … I never used the sink when they installed it .. I have not used the new kitchen ever .. I did not harass her I just wanted my money back .. I have sent pictures of their work and the correct installation.. the first photo is Plumbing One installation the 2nd photo is correct installation.. The P trap was inverted.. When I was cleaning the sink water went everywhere.. When I contacted Jess she stated not only to me but my contractor that it was installed wrong ?? Why would I pay for wrong installation??  The whit PVC is Plumbing One Black is correct installation  ****** ****** 

      Regards,



      ****** ******

      Business Response

      Date: 08/21/2023

      Original install of garbage disposal was on 4/21/2023.  On this day we also hooked up water line to refrigerator and her dishwasher.  It should be noted that our warranty states 30 days.  Ms. ****** contacted us on July 22, 2023 which stated that she had water everywhere.  That same day, she also mentioned that she had another contractor rip it out and redo before we could even check out any issues (as previously stated, our warranty is 30 days, as stated on our invoice)  Ms. Hansen also on this day sent pictures of random acholic beverages.  Ms. Hansen then proceeded to harass our Service  Supervisor through both text and voicemail.  We advised Ms. Hansen that our warranty was 30 days and as she had other contractors in the home after we installed, we were not liable for the damage.  From the pictures that were sent, our install was different and had added piping that we did not do.  It was apparent that someone else had been doing work on the plumbing.  There was no complaint on the water line to refrigerator or dishwasher, which was included in the total of $500.00.   

      Business Response

      Date: 08/31/2023

      Plumbing One made every attempt to come back and look at the issue.  As it was three months later before she stated there was an issue, she had already had another contractor in to work on the same lines.  As this contractor and an electrician were all working in the area and we were not notified or able to view the issue, we stand by our 30 day warranty.  As a reminder, there were other items that were completed to encompass the $500.00 bill that you received.

      Customer Answer

      Date: 09/01/2023

      These are the work they performed inverted P trap 

      Regards,



      ****** ******

    Plumbing One, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.