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Business Profile

Roofing Contractors

ACI Construction & Restoration

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for ACI Construction & Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So this started back during the hail storm. There lack of communication. They told us they would give us a break down of the cost of roof and siding they wanted to charge us 25000.00 dollars for a 5000 dollar roof. Which was not done how we asked and we constantly had to contact them and pester them to try and get a dollar amount then come to find out they tell us thats not how we do things very unprofessional company and now they are refusing are money and tryin to pit a lien on us

      Business Response

      Date: 12/06/2022

      ****** husband ***** entered into a contract with our company to work with their insurance company to restore the hail damage to their home.  It is worth mentioning that we have 136 customers from the hail storm who all signed the same contract and were all explained the same process.  The contract clearly states that the insurance companies line item scope with line item pricing is the price they owe.

       

      ACI Construction is a licensed general contractor and the contract states in bold letters that complex claims where the insurance company pays Overhead and Profit is due ACI Construction for services rendered.  This is a very straight forward process.  The insurance scope defines the pricing (not ACI Construction) and that is the money due when the work is completed.

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